14 of 14 Customer Service Jobs in Oxford

solutions to scale ideas from lab to society. Explore more at www.eit.org. Your Role: At EIT we are seeking a proactive, process driven IT Service Desk Manager. The IT Service Desk Manager is responsible for leading and continually improving EIT Oxford’s IT Service Desk, ensuring … responsive, professional and high-quality support experience. As the primary entry point into IT, the Service Desk handles incidents, requests, support and guidance, with this role accountable for maintaining operational excellence and a white-glove user experience. This operational role requires strong Service Desk leadership experience, practical knowledge ...

faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted … Incident Response Analyst 3, you will lead the investigative stream of active cyber incidents, performing advanced forensic, analytical, and containment tasks across diverse customer environments. You will operate with moderate autonomy, serve primarily in an Incident Responder role, and support Advisors by validating findings, shaping investigative direction, and preparing ...

data. Keeping accurate records and contributing to helpdesk guides and knowledge base articles. About you Youll bring a positive attitude, a patient and customer-focused approach and a genuine enthusiasm for learning. Previous professional IT experience isnt essential. Were looking for: A strong interest in IT, shown through study … organisational skills and the ability to manage multiple requests. Desirable: CompTIA A+, IT Fundamentals+ or equivalent knowledge (or working towards it); experience in a customer service role; and any familiarity with Active Directory, Microsoft 365, ticketing systems or remote support tools. Why apply? This role offers the chance ...

Siemens Healthineers AG in Oxford, United Kingdom, seeks a Service Lifecycle Management Engineer to influence how products are designed, serviced and maintained across their lifecycle. You will connect service insights with product development to maximise system uptime and improve outcomes for customers and patients. You’ll work across … Customer Service, Quality and R&D to bring field data into product design, driving continuous improvement and smoother service readiness throughout the lifecycle. #J-18808-Ljbffr ...

professional behaviour and mutual respect Complete project setup including allocating team members, planning schedules, performing risk analysis and estimating the budget Interface with the customer to agree the scope, schedule and cost of the work including the handling of change requests. Be responsible for tracking all defined tasks through … ongoing profitability projections against budget Maintenance of actions during meetings and timely closure of actions, using tools where appropriate Report project status to the customer and internal stakeholders Ensure that the project is fully aligned with the ISO9001:2015 QMS and all required review meetings and quality records ...

between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Key Responsibilities include: Running the schools ICT based applications and network infrastructure. 2nd/3rd line support. Ensure work is in line with … identifying opportunities to improve the services given by the team. Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills. Has a high level understanding of the responsibilities and requirements of working within a school environment. Skilled in preforming upgrades ...

feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching … learning environments. You'll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software – all while delivering excellent customer service that schools can rely on. You'll act as the key link between schools and the wider company, keeping everyone connected ...

iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 2+ years similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality ...

Ecoveritas Ltd. in Oxford is seeking an experienced Data Consultant to take on challenging client projects, delivering consistent customer service while collaborating with the Client Experience Manager and Assistant Manager. The role requires ownership of most project aspects and contributing to broader business areas. You will manage complex ...

technology. In this role you will build and lead the Network Operations function, ensuring the reliable operation, deployment, monitoring and maintenance of company and customer-owned ground station infrastructure and associated optical communication services. Your responsibilities will include: Building and leading the Network Operations function, establishing the team, processes … tools and operational standards required to support a growing deployed network Leading operation of the Optical Communication Service, including network planning, service performance, availability and operational readiness, supported by product development Owning the monitoring, maintenance and operational performance of deployed infrastructure, covering both company-owned and customer ...

technology. In this role you will build and lead the Network Operations function, ensuring the reliable operation, deployment, monitoring and maintenance of company and customer-owned ground station infrastructure and associated optical communication services. Your responsibilities will include: Building and leading the Network Operations function, establishing the team, processes … tools and operational standards required to support a growing deployed network Leading operation of the Optical Communication Service, including network planning, service performance, availability and operational readiness, supported by product development Owning the monitoring, maintenance and operational performance of deployed infrastructure, covering both company-owned and customer ...

software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate … interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent ...

processes, documentation and day-to-day operational efficiency. About You You'll be a hands-on IT professional with strong troubleshooting skills and a customer-focused approach. You'll enjoy working closely with users while also developing your infrastructure knowledge and contributing to technical improvement projects. Skills & Experience Previous …/IP, DNS, DHCP, VPNs and VLANs. Experience supporting Windows desktop environments and business IT infrastructure. Strong problem-solving skills with excellent communication and customer service. Ability to prioritise workloads and manage multiple support requests. Experience using IT helpdesk or ticketing systems. Desirable Skills Google Workspace administration. VMware. Veeam ...

University of Oxford is seeking an exceptional Director of IT Services to lead the teams responsible for delivering technology infrastructure, project delivery and customer-facing IT services across one of the world's most prestigious and influential institutions. This is a rare opportunity to join Oxford's newly restructured … University. As Director of IT Services, you will lead a resource of over 350 FTE and be responsible for: Leading Oxford's Infrastructure Services, Customer Services, Software Solutions and Programme & Project Delivery functions. Shaping and delivering the University’s digital vision and operating model, and provide collaborative leadership across ...