9 of 9 Customer Service Jobs in Oxford

Field Service Engineer, Laboratory Automation Systems Overall Earnings Circa £50,000 Basic Salary £40,000 to £44,000 Bonus 10% Company Car or Car Allowance Pension (5% employer contribution) Healthcare Phone, Laptop and iPad 27 Days Holiday Plus Bank Holidays Company Credit Card The Role – Field Service Engineer … Laboratory Automation Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory diagnostics systems, utilised within pathology departments, NHS laboratories and clinical chemistry environments ...

compliance with company procedures. The role involves some outbound calls to assist customers with queries, providing inbound telephone support when required, and maintaining accurate customer records and progress updates within the CRM system. Strong attention to detail, excellent communication skills, and a commitment to delivering outstanding customer service … highly organised, comfortable managing multiple tasks, and proficient in maintaining accurate records within CRM systems and other internal databases. Previous experience in a customer service, administration, compliance, or office-based environment would be advantageous, but full training will be provided. A positive attitude, willingness to learn, and strong ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

continuous improvement initiatives Troubleshoot and resolve complex platform issues Essential Skills & Experience 5+ years' experience developing solutions on the ServiceNow platform Strong hands-on Service Portal development experience Excellent knowledge of: HTML CSS JavaScript AngularJS Bootstrap JSON REST/SOAP APIs HTTP protocols Experience developing ServiceNow integrations Strong understanding … troubleshooting skills Strong communication and stakeholder management skills Ability to work independently and collaboratively within distributed teams Desirable Skills & Experience Experience with ServiceNow Customer Service Management (CSM) Experience working with Jira and Confluence Experience within Scrum, Agile, or SAFe delivery frameworks Knowledge of SaaS and cloud-based technologies ...

Fully Onsite, Part time Location - OX3 9DU Contract - 29th June - 4th October Working days - Fri, Sat, Sun Main Purpose of Job To provide a customer focused Help Desk service, supporting the needs of the John Radcliffe Hospital, dealing accurately with all client/customer requests, and managing … complaints in a sensitive and efficient manner. Main Duties & Responsibilities Receive and process customer requests in a timely manner, monitoring all requests to completion of work, in accordance with the service level specification. This is both via phone and emails. Ensure that the relevant information is accurately logged ...

including intruder alarms, CCTV, and fire alarms. This position offers an excellent opportunity to work in a dynamic environment where technical expertise, reliability, and customer service are highly valued. The role requires a proactive approach to system maintenance, troubleshooting, and ensuring compliance with safety standards, all while providing … exceptional service to clients across the South West. Minimum of 4 years experience in fire and security systems, with demonstrable expertise in intruder alarms, CCTV, and fire alarm servicing Must possess a valid UK driving licence Strong understanding of system installation, service, and maintenance procedures Excellent problem-solving ...

Line Service Desk Engineer, Oxford, COR7593 Looking to join a growing IT services business where you'll have real influence, work with a broad range of technologies, and be part of a close-knit team? Do you enjoy solving complex technical problems, supporting customers directly, and getting involved … infrastructure projects? If so, this could be the perfect next step in your career. The Role As a 3rd Line Service Desk Engineer, you'll act as a senior escalation point for technical issues across a varied client base, taking ownership of complex incidents through to resolution. ...

Description: Digital Business Analyst | Oxford (Hybrid) | £55,000 (12-Month FTC) Are you a customer-focused Business Analyst who thrives on creating seamless online experiences? We are looking for an engaging, confident Digital Business Analyst to join our team on a 12-month fixed-term contract. This … transition and data migration away from disjointed legacy systems into one unified ecosystem. Enhancing Guest Services: Expanding system capabilities to support high-touch customer services Cross-Functional Collaboration: Acting as the critical bridge between technical delivery consultants and business teams to ensure features align perfectly with operational needs. What ...