Bicester, Oxfordshire, South East, United Kingdom Hybrid/Remote Options
Gerrell & Hard
service delivery Build and optimise first-line support and proactive system management processes Design scalable operational systems and workflows Work closely with internal teams to resolve issues and drive continuousimprovement Ensure customer satisfaction, reliability, and efficiency across all operations ________________________________________ Your Background Proven experience managing and building operations, service desks, or field service teams Hands-on experience More ❯
address the challenges impacting the client solutions. As a member of the team, you will mentor the junior members and assist the Client Support Team Lead in their continualimprovement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service … solve even the most complex problems. To be able to mentor more junior members on their investigations Proactive and consistent in their approach to work and will drive improvement in their areas of responsibility and beyond Essential: A passion for technology and desire to learn about new systems and tools Experience in ITIL best practices, experience in supporting More ❯
address the challenges impacting the client solutions. As a member of the team, you will mentor the junior members and assist the Client Support Team Lead in their continualimprovement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service … solve even the most complex problems. To be able to mentor more junior members on their investigations Proactive and consistent in their approach to work and will drive improvement in their areas of responsibility and beyond Essential: A passion for technology and desire to learn about new systems and tools Experience in ITIL best practices, experience in supporting More ❯
Oxford, Oxfordshire, South East, United Kingdom Hybrid/Remote Options
First Point Group Limited
programmes, with a focus on engineering roles, to cultivate a strong internal talent pipeline. Partner with Sales, Operations, Field Engineering, and NOC teams to ensure cross-functional alignment and continuous improvement. Provide strategic direction, coaching, and performance management to the Quality and Training teams. Foster a culture of customer focus, accountability, and continuous improvement. Recruit, retain, and develop More ❯
Banbury, Oxfordshire, United Kingdom Hybrid/Remote Options
Chiltern Railways
Security tooling and Process Improvement Manage the deployment of new security tools, ensuring existing tools are maintained and tuned. Identify gaps, implement enhancements, and drive automation for continuous improvement. Integrate tools with SIEM, CMDB, and ticketing systems to streamline workflows. Create and update troubleshooting guides and knowledge base articles to support the wider team. Compliance and Governance … to required standards. Collaboration and Mentorship Represent the function in cross-functional forums, steering committees, and stakeholder engagements. Provide mentorship to the DDaT team members, promoting a culture of continuous improvement. Person Specification Essential A background in IT infrastructure, cloud services, and cyber security. Proven continuous development in both technical and soft domains. Proficiency with security tools and More ❯
Hook Norton, Oxfordshire, United Kingdom Hybrid/Remote Options
Chiltern Railways
Security tooling and Process Improvement Manage the deployment of new security tools, ensuring existing tools are maintained and tuned. Identify gaps, implement enhancements, and drive automation for continuous improvement. Integrate tools with SIEM, CMDB, and ticketing systems to streamline workflows. Create and update troubleshooting guides and knowledge base articles to support the wider team. Compliance and Governance … to required standards. Collaboration and Mentorship Represent the function in cross-functional forums, steering committees, and stakeholder engagements. Provide mentorship to the DDaT team members, promoting a culture of continuous improvement. Person Specification Essential A background in IT infrastructure, cloud services, and cyber security. Proven continuous development in both technical and soft domains. Proficiency with security tools and More ❯
in system administration, workflow design, and client support. Collaborate with Learning and Development to create training modules for staff and client editors. Foster a culture of innovation, accountability, and continuous improvement. System Oversight and Optimisation Serve as the senior authority on peer review and submission systems. Oversee peer review technology development and related initiatives. Manage system configurations to align … with minimal disruption. Identify opportunities for automation and data integration. Represent the business in vendor partnerships, industry groups, and professional forums. Develop reporting frameworks to analyse performance and drive continuous improvement. Skills & Experience Bachelor's degree required; advanced degree desirable. 10+ years of experience with peer review systems administration and workflow design. Expertise with major manuscript systems (Editorial Manager More ❯
Reading, Oxfordshire, United Kingdom Hybrid/Remote Options
Project People
external legal spend is managed efficiently. Oversee the work of external lawyers, ensuring delivery aligns with agreed strategies, standards, service levels, timelines, and budgets. Support the development and continualimprovement of processes and policies, with a focus on leveraging relevant legislation (including the Electronic Communications Code). Facilitate project activities and deliverables across all sites. Collaborate closely with … efficient, enthusiastic, and resilient. Capable of working in a rapidly changing environment with complex and occasionally challenging relationships. Desirable Skills and Experience: Experience managing large property portfolios. Process improvement and change implementation. High-volume dispute resolution and litigation. Health & Safety and regulatory experience. Telecommunications industry knowledge. Familiarity with the Electronic Communications Code. To apply for the Senior Commercial More ❯