1 to 25 of 29 Customer Experience Jobs in Oxfordshire

and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary The Customer Success Organization focuses on our most strategic customers. The CSM will have a portfolio of accounts and lead the engagement throughout the customer lifecycle from deployment and adoption through renewal ensuring satisfaction and maximizing customer value. You'll leverage your expertise to guide our customers through their journey, maintain consistent engagement, ensuring they achieve their goals and derive maximum value from our products, as well as to identify opportunities for additional … services. What You Will Do Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer. Establish key relationships with the customer, ensuring regular check-ins to understand and address promptly client needs and concerns. Develop strong relationships with key buyers and influencers in customer More ❯

expertise and strong leadership skills to develop, lead, and motivate a high-performance team consisting of Ecommerce Trade, Ecommerce Development, Website Operations and Retail Customer Experience to deliver an outstanding and personalised customer focused proposition and experience. You will be pivotal in crafting and executing our global … heights. If you're passionate about innovation, thrive on strategic thinking and keen to make an impact through continuously up-levelling the digital shopping experience, we want to hear from you! You'll be based at our stunning Head Office in Banbury, Oxfordshire three days per week (Tuesday-Thursday … from an ecommerce perspective Ensuring the business meets or exceeds agreed monthly ecommerce sales and targets and trading KPIs Ensuring that Ecommerce and Retail Customer Experience teams have the tools and resources needed to meet and exceed agreed targets across each channel Building a data driven, analytical approach More ❯

for trying to make the world a better, safer place. Our friendly team includes members with backgrounds in military, aviation and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge solutions for improving situational awareness where … we hire: Commitment, positive realism, ethics, accountability, humanity, quality, and delight. Sound like you? Read on! About the Role We are seeking an experienced Customer Solutions Partner Team Manager to join our Revenue department's senior leadership team. This pivotal role will lead a team of Customer Solutions … Partners responsible for managing client relationships, driving product adoption, ensuring retention, and expanding revenue opportunities within our existing customer base. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a high-performing team of Customer Solutions Partners Establish clear performance metrics and conduct regular reviews to ensure team More ❯

Tier 3 CPE Engineer to join our team based in either Slough, Peterborough or Reading. The Tier 3 CPE Engineer is responsible for supporting customer WAN, LAN, and wireless LAN networks . This includes responsibility and accountability to deliver tangible results based on network performance and uptime as well … as a great end-to-end customer experience. A Tier 3 CPE Engineer will also be responsible for significant design work for complex customer solutions and core network solutions . The role holder must be to a Cisco CCNP level of qualification or hold similar level of commercial … experience, and experience working within an ICT managed services organisation. The focus is on a deep and extensive understanding, knowledge and experience on Cisco routers, switches, wireless LAN controllers/access points and different WAN technologies . All managed services are delivered against ITIL alignment, ISO More ❯

Role type: People Manager Profession: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services … CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered … prevent future problems from occurring and achieving more from their Microsoft investment. In SCIM Security and Compliance, we actively work to secure every digital experience of our customers through industry-leading customer support. This is for an M2 job leading our support teams in EMEA delivering support for More ❯

User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues … and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends … scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with a strong focus on asset management governance. Service Improvement: Identify service improvement opportunities More ❯

User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues … and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends … scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with a strong focus on asset management governance. Service Improvement: Identify service improvement opportunities More ❯

within a 45-minute commute . You'll sit at the heart of commercial decision-making, using behavioural, transactional, and digital data to improve customer experience, boost conversion, and increase lifetime value. Working across a variety of brands and business units, your insights will directly influence pricing, promotions … stock strategy, and customer journeys . This role is ideal for an analyst with eCommerce or retail experience , who thrives on solving real business challenges and collaborating cross-functionally to create measurable impact. What You’ll Be Doing Identify behavioural trends and customer signals to improve site … to embed insight-led decisions Improve tracking setup and support the overall maturity of the analytics function Technical Skills: Strong SQL and BigQuery knowledge Experience with Google Tag Manager (GTM) and understanding of data layers Familiarity with server-side tracking principles Exposure to Power BI or similar BI tools More ❯

within a 45-minute commute . You'll sit at the heart of commercial decision-making, using behavioural, transactional, and digital data to improve customer experience, boost conversion, and increase lifetime value. Working across a variety of brands and business units, your insights will directly influence pricing, promotions … stock strategy, and customer journeys . This role is ideal for an analyst with eCommerce or retail experience , who thrives on solving real business challenges and collaborating cross-functionally to create measurable impact. What You’ll Be Doing Identify behavioural trends and customer signals to improve site … to embed insight-led decisions Improve tracking setup and support the overall maturity of the analytics function Technical Skills: Strong SQL and BigQuery knowledge Experience with Google Tag Manager (GTM) and understanding of data layers Familiarity with server-side tracking principles Exposure to Power BI or similar BI tools More ❯

to business partners and/or customers; Provide training to colleagues, business partners or end-users, develop training programs with a focus on excellent customer experience and self-reliance of business partners and end-users.As this is a substantial element of the role, you must be able to … international and leading company. A neutral company car, also for private use, is also provided and the salary is appropriate to the job. Required experience and skills Qualifications and experience: An education in IT or a similar field and a minimum 5 years' experience in a customer … about IT infrastructure, networking, SaaS/Cloud, electrical engineering, databases, software, as well as hardware; Commercial expertise: General theoretical knowledge of and hands-on experience with sales, an active listener, recognizing optimization potential in our business partners and customers; Problem solving: Logical thinking and ability to work through complex More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected candidate up to speed. … third party suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/… v4 Foundation is desirable. Basic Windows troubleshooting skills is essential Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles. Benefits: 25 days holiday + bank holidays/Life style allowance/Pension 10%/Private Health/Career development/training More ❯

growing digital side of our business. This is a dual-reporting role, working across both eCommerce and digital partner operations, with a mix of customer service, product data coordination and compliance-related responsibilities. The ideal candidate will be comfortable managing digital workflows and supporting internal processes, while ensuring our … online customers, and meet regulatory standards. Some responsibilities may evolve or be re-scoped to suit the strengths of the successful candidate. Key Responsibilities Customer Experience Respond to customer queries via phone, email and online chat across our D2C eCommerce websites and third-party digital retail platforms More ❯

growing digital side of our business. This is a dual-reporting role, working across both eCommerce and digital partner operations, with a mix of customer service, product data coordination and compliance-related responsibilities. The ideal candidate will be comfortable managing digital workflows and supporting internal processes, while ensuring our … online customers, and meet regulatory standards. Some responsibilities may evolve or be re-scoped to suit the strengths of the successful candidate. Key Responsibilities Customer Experience Respond to customer queries via phone, email and online chat across our D2C eCommerce websites and third-party digital retail platforms More ❯

delivery you will work with multiple stakeholders to facilitate the delivery of projects. Knowledge of stakeholder management and the SDLC is key and previous experience working in the energy sector is mandatory. Roles and Responsibilities - Work internally and externally with multiple stakeholders. Facilitate multiple stakeholders to ensure the required … software solution is delivered as per the requirement and the product roadmap. Setting expectations and managing stakeholders. Define the customer experience and enhance the customer journey. Provide support, coaching and direction to the team as required. Key Skills Required - Broad experience of the retail energy market. More ❯

games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines The Job Join Simpro as a Customer Success Manager - Be the Champion Behind Our Customers' Success! Are you passionate about building lasting relationships and helping customers get the most out of … their software? Simpro is on the lookout for a driven and people-focused Customer Success Manager to become a trusted advisor to our valued customers and guide them on their journey to success. In this dynamic role, you'll be at the heart of our customer experience … products, and ensuring they remain satisfied, engaged, and thriving. Location: Remote, UK Full-time What You'll Do Nurturing strong, strategic relationships with your customer portfolio to ensure long-term retention and satisfaction. Acting as a customer advocate - identifying workflow inefficiencies, sharing best practices, and making sure customers More ❯

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an … and inspirational Sales Manager to lead a team of Commercial Account Managers focused within the CEE & Turkey regions. You will be responsible for driving customer satisfaction, portfolio awareness and ultimately net new revenue growth. When required, the individual will provide executive customer facing support, driving deals alongside the … to-day Lead and motivate a team of Account Managers to drive revenue both net new and existing accounts through a positive, high-touch customer experience within accounts between 250-2,500 users (and for certain territories above 2500 Users) Telephone and face to face Exec level support More ❯

and long-term business performance. The passion of our New Business Development Executives for our brand and their drive to succeed help increase our customer base and product sales nationwide. This role involves acquiring new customers by self-generating opportunities, visiting potential sites, creating awareness, and driving distribution through … and convert independent and regional group outlets in the out-of-home channel. They work closely with internal stakeholders to ensure a first-class customer experience from day one and foster long-term brand loyalty. Responsibilities Achieve daily, weekly, and monthly new business productivity measures. Meet Acquisition Targets … convert independent and group prospects into customers. Plan and organise your time effectively to drive results and efficiency. Use CRM systems to record visits, customer interactions, and orders. Manage and maintain a healthy sales pipeline. Negotiate and develop commercial trading agreements with key customers. Collaborate proactively with the Field More ❯

to advance your career in Product Management? About our Team Elsevier's Science, Technology, and Medical Journals (STMJ) division handles over 2000 journals. Our Customer Experience & Innovation (CE&I) team combines strategic insights with innovative solutions to meet researchers' and clinicians' needs. We create best practices for trusted … publishing and deliver a seamless customer experience. About the Role We seek a Senior Product Manager to ensure the trust and integrity of our published content. You will manage internal investigative tools and assess third-party capabilities. Ideal candidates have extensive Product Management experience in developing software, specifically … successful collaboration across organizational boundaries. This role is based in Oxford or London, with regular travel to Oxford , and will be part of our Customer-Centric Innovation Center of Expertise . You'll work closely with Technology, Data Science, and Data Analytics teams, as well as integrity and ethics More ❯

of digital products and services. This role involves working across internal teams and external partners to ensure the smooth development, rollout, and support of customer-facing platforms. The ideal candidate will be a strong leader with a delivery-first mindset, capable of driving performance, quality, and continuous improvement across … the transition of projects into operational support environments. - Work with change and release management teams to coordinate smooth deployments. - Support efforts to enhance the customer experience through service improvements. Essential Capabilities: - Proven ability to manage complex digital delivery projects. - Strong leadership and stakeholder management skills. - Confident in navigating … focus on execution and results. - Technically literate and able to collaborate effectively with engineering and architecture teams. - Strong communication, planning, and problem-solving abilities. - Customer-focused with a drive for quality and continuous improvement. Send your CV now for consideration - Interviews to be held as early as next week. More ❯

of digital products and services. This role involves working across internal teams and external partners to ensure the smooth development, rollout, and support of customer-facing platforms. The ideal candidate will be a strong leader with a delivery-first mindset, capable of driving performance, quality, and continuous improvement across … the transition of projects into operational support environments. - Work with change and release management teams to coordinate smooth deployments. - Support efforts to enhance the customer experience through service improvements. Essential Capabilities: - Proven ability to manage complex digital delivery projects. - Strong leadership and stakeholder management skills. - Confident in navigating … focus on execution and results. - Technically literate and able to collaborate effectively with engineering and architecture teams. - Strong communication, planning, and problem-solving abilities. - Customer-focused with a drive for quality and continuous improvement. Send your CV now for consideration - Interviews to be held as early as next week. More ❯

Executive to join our client's team in Oxfordshire. In this role, you will be instrumental in driving online sales and improving the overall customer experience across various e-commerce platforms, specifically focusing on Magento and Shopify. You will collaborate closely with the marketing team to implement effective … online marketing strategies, manage product listings, and analyse performance metrics to optimise sales. Your experience in e-commerce and digital marketing will be key to achieving the company's objectives and enhancing its online presence. Proven experience in e-commerce management, preferably with platforms like Magento and Shopify. More ❯

Executive to join our client's team in Oxfordshire. In this role, you will be instrumental in driving online sales and improving the overall customer experience across various e-commerce platforms, specifically focusing on Magento and Shopify. You will collaborate closely with the marketing team to implement effective … online marketing strategies, manage product listings, and analyse performance metrics to optimise sales. Your experience in e-commerce and digital marketing will be key to achieving the company's objectives and enhancing its online presence. Proven experience in e-commerce management, preferably with platforms like Magento and Shopify. More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

customers in the either Water, energy or Transportation Sectors so that future solutions and sales can be achieved based on a strong relationship and customer experience. To achieve this, the Business Development Manager will work closely with other UK based Managers, product groups and brands of the wider CRH … plans for each distribution partner in the region on an annual basis Deliver on annual budgets for sales & margin Identify and anticipate market and customer needs and expectations whilst realising opportunities as they present themselves Identification of key trends, opportunities, and risks for the business across Europe and the … UK Regular communication, prioritising, and delegating tasks to customer service team members Updating and maintenance of the CRM tools Providing up to date and accurate sales pipeline forecasts Communicating pricing levels and delivering on customer margins Maintaining a good relationship with new and existing customers Offering proper and More ❯

to join Team OB. As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager … of the store's sales target and current performance, as well as their impact on KPIs. Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards. Hold daily briefing sessions to share information about store targets and focuses, in the … hour employee assistance programme with Care First - offering financial, emotional and vocational support Annual discretionary profit related pay scheme. What we look for: Experience in retail at supervisor or key holder level. Positivity, vibrancy and ready to take on anything. Someone who's kind, helpful and considerate towards customers More ❯