5 of 5 Customer Insight Jobs in Oxfordshire

Manage relationships with external agencies supporting SEO and development. Collaborate with marketing, content, and design teams to maintain consistent digital standards. Measurement & Optimisation Monitor platform performance using analytics and customer insights. Conduct regular content and UX audits to drive continuous improvement. Use data to optimise user journeys and engagement. About You Must Have: CMS experience (e.g., Contentful, Umbraco). More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

Looking to advance your career in Product Management? About our Team Elsevier's Science, Technology, and Medical Journals (STMJ) division handles over 2,000 journals. Our Customer Experience & Innovation (CE&I) team combines strategic insights with innovative solutions to meet researchers' and clinicians' needs. We create best practices for trusted publishing and deliver a seamless customer experience. About … for tools to support and optimize analysis or investigative activities. This role is based in London or Oxford , with regular travel to Oxford, and will be part of our Customer-Centric Innovation Center of Expertise. You'll work closely with Technology, Data Science, and Data Analytics teams, as well as integrity and ethics experts, who are the main users … reliability in investigation workflows You'll grow trust and build alignment with stakeholders across Technology, Operations, and Publishing . You will help shape a product culture that embraces experimentation, customer insights, and data-informed decisions. You will contribute to delivering a trusted publishing experience and support millions of global researchers. Responsibilities Develop and implement tools for internal investigations in More ❯

of a product or a set of complex product features. This individual is responsible for crafting and executing a commercially successful product strategy, informed by both qualitative and quantitative customer insights. Operating with minimal supervision, the role involves leading cross-functional project execution and driving measurable product outcomes. They will build strong relationships with technology teams to identify and … implement solutions that address customer needs. They will be recognised as a key stakeholder in evaluating and providing feedback on new feature proposals. Works in partnership with Technology to build prototypes and solve complex design challenges using agile methodologies. This position demands strategic thinking, a strong customer focus, and the ability to deliver impactful product solutions in a … dynamic and fast-paced environment. Responsibilities Understands customer needs and market trends through direct engagement and analysis. Liaises with stakeholders and users of the system to understand and prioritize requirements Develops and subsequently owns the short- and long-term roadmap for the product Aligns team efforts to deliver customer-centric solutions and segment-specific strategies. Uses data and More ❯

sales, business development and marketing to create and influence the implementation of one Unipart improvement roadmap to increase usage and value from the CRM (including segmentation) Develop reporting on customer funnel performance, measuring against KPIs and benchmarks and supporting on developing consistent reporting Establish data quality checks (automating where possible) to ensure data quality meets specified quality and legal … leads and support operational needs Set up templates (reports, dashboards, forms etc.) to optimise consistent use across the teams Keep up to date with CRM innovation to continually improve customer engagement Assist with creating, editing and A/B testing HubSpot landing pages, forms, and CTAs - liaising with relevant stakeholders throughout the process. Managing HubSpot landing page and email … and do your best work every day. You may also have experience in the following: Marketing analytics, Campaign performance reporting, Data-driven marketing, Marketing ROI, Marketing dashboards and KPIs, Customer funnel analysis, Marketing data quality, B2B marketing operations, Commercial Effectiveness Manager, CRM Manager, CRM and Marketing Automation Manager, Marketing Effectiveness Manager, Commercial Performance Manager, Growth Operations Manager, Revenue Operations More ❯