8 of 8 ITIL Jobs in Oxfordshire

environments * Knowledge of Hyper-V, VMware or other virtualisation platforms * Exposure to cyber security technologies including SIEM and MDR solutions * Experience working within ITIL or SLA-driven service environments * Knowledge of backup and disaster recovery solutions The Package Competitive salary (DOE) * Funded professional certifications and ongoing technical development * Exposure ...

service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership skills Preferred Certifications ITIL Foundation PRINCE2 or PMP Microsoft, Azure, VMware, Cisco or AWS certifications Cybersecurity certifications such as CISSP, CISM or ISO 27001 Please note: Candidates must have previous ...

supporting customers through technology. The successful candidate will have already achieved some of the below and be willing to work toward the remainder: ITIL 4 Foundation Prince2 Practitioner or equivalent project management qualification Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) Microsoft Certified: Microsoft 365 Administrator Expert ...

Strong communication skills and ability to manage priorities • Full UK driving licence and access to a vehicle Desirable • MSP experience • Microsoft/Azure certifications • ITIL exposure • Mac experience What’s on Offer • Broad exposure across multiple technologies and client environments • Involvement in infrastructure projects and upgrades • Training and certification support ...

investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting ...

supportability and cost-effectiveness. Monitor EUD service delivery and contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem ...

someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with managed service providers (MSPs) Excellent communication, organisation and problem-solving skills Desirable: ITIL Foundation Experience in manufacturing ...

troubleshooting technique and customer communication. What you need to bring Demonstrable experience in a support, service desk or ITSM role. Strong working knowledge of ITIL practices, particularly Incident and Problem Management. Direct customer-facing experience, comfortable handling difficult conversations with customers and stakeholders. A track record of improving support processes … just working within them. Hands-on experience with an ITSM platform such as Zendesk, Jira Service Management or ServiceNow (desirable: Zendesk administration, ITIL 4 Foundation certification). Why you'll love this job Real influence over how a growing support function is built, with scope to grow into leading it. ...