Service Desk Analyst
- Hiring Organisation
- Purple Placements
- Location
- Abingdon, Oxfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £26,000 - £29,500 per annum
Service Desk Analyst - 24/7 Shift Rota This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support. Service Desk Analyst tasks and responsibilities will include … Ensuring tickets are resolved in accordance with service level agreements (SLAs) Always providing excellent customer service, striving to exceed client and business expectations Liaising with other internal departments and external partners to resolve tickets when required On occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field Engineers ...