Incident Coordinator
- Hiring Organisation
- KYOCERA Document Solutions UK
- Location
- Reading, England, United Kingdom
Service Desk- 1st line Incident Operator (4‐Month FTC) Location: Reading (5 days in office) Contract Type: Fixed Term Contract – 4 months Are you great with customers, confident on the phone, and skilled at solving technical problems? We’re looking for a Service Desk Incident Operator to join … single point of contact for Key Accounts, including handling escalations. Providing support and troubleshooting over the phone . Monitoring and responding to the Incident Management inbox . Escalating unresolved issues to second-line support teams . Logging and managing incident tickets within the service management system. ...