17 of 17 Incident Management Jobs in Reading

you will be responsible for maintaining SecOps solutions, controls, and processes across the organisation, while mentoring and leading the SOC team to ensure effective management of OT alerts and incidents. This position requires a deep understanding of SecOps concepts, technologies, and best practices, specifically across IT and OT environments. … You will be tasked with ensuring robust incident management, proactive threat detection, and continuous improvement of our security posture. Strong communication and collaboration skills are essential as you will work closely with cross-functional teams to mitigate risks and protect Thames Water's essential services. What you'll … activities such as threat hunting to uncover vulnerabilities and ensure continuous risk reduction. • Provide tangible metrics to demonstrate risk reduction and reduced technical debt. Incident Readiness & Response: • Lead the incident triage and response process, ensuring effective management and remediation of cyber security incidents. • Improve incident management More ❯

you will be responsible for maintaining SecOps solutions, controls, and processes across the organisation, while mentoring and leading the SOC team to ensure effective management of OT alerts and incidents. This position requires a deep understanding of SecOps concepts, technologies, and best practices, specifically across IT and OT environments. … You will be tasked with ensuring robust incident management, proactive threat detection, and continuous improvement of our security posture. Strong communication and collaboration skills are essential as you will work closely with cross-functional teams to mitigate risks and protect Thames Water's essential services. What you'll … activities such as threat hunting to uncover vulnerabilities and ensure continuous risk reduction. Provide tangible metrics to demonstrate risk reduction and reduced technical debt. Incident Readiness & Response: Lead the incident triage and response process, ensuring effective management and remediation of cyber security incidents. Improve incident management More ❯

Incident Assurance Manager Job ID PERM002892ML Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences … at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role will involve relentlessly managing the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. This is a … minimum of two days per week in our Central Reading office. What you will do: Manage and proactively drive Service and Site Availability and Incident resolution and ticketing KPI's and quality issues against contractual obligations and industry benchmarks. Identify and contribute efforts which will improve the methodologies, processes More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and … teams. Responsibilities of the Incident Assurance Manager include: Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption. Coordinate major incident response across partners and tech teams. Lead post-incident reporting and ensure key stakeholders are informed. Enhance incident workflows through automation … and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and … teams. Responsibilities of the Incident Assurance Manager include: Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption. Coordinate major incident response across partners and tech teams. Lead post-incident reporting and ensure key stakeholders are informed. Enhance incident workflows through automation … and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). More ❯

Job Description Incident Assurance Manager - RAN/Mobile telecoms\n\n3-Month Contract\n\nReading/Home\n\nJoin a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and … coordination across multiple partners and teams.\n\nResponsibilities of the Incident Assurance Manager include:\n\nManage end-to-end incident processes, ensuring swift resolution and minimal business disruption.\nCoordinate major incident response across partners and tech teams.\nLead post-incident reporting and ensure key stakeholders are … informed.\nEnhance incident workflows through automation and streamlined escalation paths. \n\nThe successful Incident Assurance Manager will have:\n\nProven experience in IT Operations or Service Management (ITIL environment).\nStrong stakeholder management, communication, and coordination skills.\nAbility to stay calm under pressure and solve problems More ❯

leadership and capabilities. We’re looking for a Level 3 SOC Analyst to join our client's team, offering expertise in security analysis and incident response to help drive the success of their Cyber Security Operations Center (CSOC). In this role, you will investigate and validate potential security … mentor and uplift analyst skills and act as a key escalation point. The role will involve collaborating with global security teams, including CERT and Incident Management, to enhance overall security capabilities. Key Responsibilities: Advanced Incident Response: Handle escalated security incidents that L1 and L2 analysts cannot resolve … Security Reporting and Advisories: Contribute to or lead the delivery of cyber security reports and advisories to key stakeholders. Residual Risk Assessment: Deliver post-incident analysis, technical lessons learned, and reporting to assess residual risk. Advanced SIEM Tuning: Refine and tune SIEM tools to reduce false positives and detect More ❯

Provide customer service to internal and external customers to ensure a consistent experience. Adopt a proactive approach towards all client activities. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line … functions and applications in line with IT industry standards. Demonstrates awareness of health and safety at work. Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies, Crowd strike preferred. Competencies & Key Success Factors Proactively managing the security landscape for our customers both internally and externally More ❯

Provide customer service to internal and external customers to ensure a consistent experience. Adopt a proactive approach towards all client activities. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line … functions and applications in line with IT industry standards. Demonstrates awareness of health and safety at work. Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies, Crowd strike preferred. Competencies & Key Success Factors Proactively managing the security landscape for our customers both internally and externally More ❯

Writing and executing test scripts for new application versions • Creating and running SQL diagnostic scripts to assist with troubleshooting • Monitoring support KPIs and driving incident resolution • Leading and mentoring a small team of support/test engineers • Working five days a week onsite in our Reading office in a … testing and application support • Experience with creating and executing both test and SQL diagnostic scripts • Prior experience managing or mentoring junior engineers • Familiarity with incident management and performance tracking (KPIs) • UK national with SC clearance (or eligible to obtain it) • Able to work five days per week onsite More ❯

Writing and executing test scripts for new application versions • Creating and running SQL diagnostic scripts to assist with troubleshooting • Monitoring support KPIs and driving incident resolution • Leading and mentoring a small team of support/test engineers • Working five days a week onsite in our Reading office in a … testing and application support • Experience with creating and executing both test and SQL diagnostic scripts • Prior experience managing or mentoring junior engineers • Familiarity with incident management and performance tracking (KPIs) • UK national with SC clearance (or eligible to obtain it) • Able to work five days per week onsite More ❯

Writing and executing test scripts for new application versions • Creating and running SQL diagnostic scripts to assist with troubleshooting • Monitoring support KPIs and driving incident resolution • Leading and mentoring a small team of support/test engineers • Working five days a week onsite in our Reading office in a … testing and application support • Experience with creating and executing both test and SQL diagnostic scripts • Prior experience managing or mentoring junior engineers • Familiarity with incident management and performance tracking (KPIs) • UK national with SC clearance (or eligible to obtain it) • Able to work five days per week onsite More ❯

blends hands-on technical support with proactive security monitoring , ensuring systems are secure, resilient, and aligned with industry best practices. Key Responsibilities ✔ Security Monitoring & Incident Management : Proactively monitor and respond to security incidents across IT systems. ✔ Compliance & Hardening : Ensure systems adhere to ISO 27001, Cyber Essentials , and internal … backup/recovery plans and respond to outages. ✔ Security Patching : Manage updates for endpoints, firewalls, and EDR tools (e.g., CrowdStrike, Microsoft Defender ). ✔ Account Management : Administer user access rights in line with security policies. Skills & Experience ✅ 5+ years in desktop/server support, networking, or security operations. ✅ Technical Proficiency … Microsoft/VMware/Cloud technologies. Firewalls, SIEM (e.g., Microsoft Sentinel ), and EDR tools. WAN/LAN and endpoint security (patch management, AV). ✅ ITIL familiarity and strong troubleshooting skills. ✅ Certifications : Working toward SC-200, AZ-500, CompTIA Security+ , or similar. Why Apply? Impact : Protect critical systems in a More ❯

blends hands-on technical support with proactive security monitoring , ensuring systems are secure, resilient, and aligned with industry best practices. Key Responsibilities ✔ Security Monitoring & Incident Management : Proactively monitor and respond to security incidents across IT systems. ✔ Compliance & Hardening : Ensure systems adhere to ISO 27001, Cyber Essentials , and internal … backup/recovery plans and respond to outages. ✔ Security Patching : Manage updates for endpoints, firewalls, and EDR tools (e.g., CrowdStrike, Microsoft Defender ). ✔ Account Management : Administer user access rights in line with security policies. Skills & Experience ✅ 5+ years in desktop/server support, networking, or security operations. ✅ Technical Proficiency … Microsoft/VMware/Cloud technologies. Firewalls, SIEM (e.g., Microsoft Sentinel ), and EDR tools. WAN/LAN and endpoint security (patch management, AV). ✅ ITIL familiarity and strong troubleshooting skills. ✅ Certifications : Working toward SC-200, AZ-500, CompTIA Security+ , or similar. Why Apply? Impact : Protect critical systems in a More ❯

release pipelines – CI/CD (Octopus Deploy/Azure DevOps/TeamCity) Knowledge of Azure monitoring, alerting, message queues Understand or worked within an Incident Management Process (ITSM More ❯

release pipelines – CI/CD (Octopus Deploy/Azure DevOps/TeamCity) Knowledge of Azure monitoring, alerting, message queues Understand or worked within an Incident Management Process (ITSM More ❯

Excel, Good analytical skills, Demonstrable knowledge of physical security best practices to include but not limited to application of physical security systems, investigation techniques, management of contract security guards and incident management. Strong experience within similar role in the security industry, Track record for being detail-oriented with … Experience in working with customers at a senior level, Able to demonstrate ability to identify, own and resolve complex problems, Able to demonstrate the management of multiple work-strands and operate at speed. PREFERRED QUALIFICATIONS Considerable knowledge of state-of-the-art security technology including access control & CCTV systems. More ❯