redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM More ❯
redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Verelogic IT Recruitment
redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM More ❯
guidance on the design and deployment of GenAI-powered virtual agents across both voice and digital channels. Advise on voice AI integration into omni-channel contact centre platforms (eg Genesys, Avaya, Amazon Connect, Five9). Define and refine requirements, use cases and success criteria for RFI responses. Assess and recommend LLM/GenAI technologies (OpenAI, Anthropic, Google Gemini, etc.) and More ❯
business efficiency and growth. What we’re looking for: 10+ years in IT, with 5+ in leadership (Infastructure/Cyber/Security) Experience with contact centre technologies (Avaya, Cisco, Genesys, etc.). Strong knowledge of cloud/on-prem infrastructure & security frameworks. Proven ability to manage projects, suppliers, and stakeholders. A confident leader with excellent communication skills. Ready to lead More ❯
Glasgow, City of Glasgow, United Kingdom Hybrid / WFH Options
Cathcart Technology
experience managing IT teams and delivering technology strategy in a complex environment. ** Strong technical background across Microsoft technologies, networking, and unified communications. ** Experience with telephony platforms (e.g. Avaya, Cisco, Genesys, or similar) would be highly advantageous. ** Sound understanding of cybersecurity standards, including ISO27001, PCI, and Cyber Essentials Plus. ** Excellent supplier management and contract governance experience. ** Strong communicator and influencer, comfortable More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Cathcart Technology
experience managing IT teams and delivering technology strategy in a complex environment. ** Strong technical background across Microsoft technologies, networking, and unified communications. ** Experience with telephony platforms (e.g. Avaya, Cisco, Genesys, or similar) would be highly advantageous. ** Sound understanding of cybersecurity standards, including ISO27001, PCI, and Cyber Essentials Plus. ** Excellent supplier management and contract governance experience. ** Strong communicator and influencer, comfortable More ❯
