Technical Support Lead
- Location
- Glasgow, Scotland, United Kingdom
Technical Support Lead Pelion • Service Operations | Glasgow | Full-time, Permanent About the role Pelion keeps IoT devices connected for customers in 150+ countries, across 600+ networks, at 99.995% uptime. Our technical support team is the front line of that promise — an externally facing help desk supporting a global customer … written and verbal communication — able to translate technical complexity into clear, professional customer communications — and sound judgement under pressure. Desirable Background in a mobile, IoT, MVNO or telecoms operator environment: cellular fundamentals (2G–5G, LTE-M, NB-IoT), SIM/IMSI/MSISDN concepts, APN configuration, or SIM management platforms. ...