2nd Line Support Engineer
- Hiring Organisation
- Wolviston Management Services
- Location
- Edinburgh, Leith, City of Edinburgh, United Kingdom
- Employment Type
- Permanent
escalated support tickets, deliver exceptional customer service, and contribute to ongoing projects and infrastructure improvements. Key Responsibilities Troubleshoot and resolve complex Microsoft 365, Windows, server, networking and endpoint support issues Administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Manage Active Directory and Microsoft Entra … Microsoft Intune and endpoint management solutions Diagnose networking issues including DNS, DHCP, TCP/IP, VPNs, VLANs, Wi-Fi, switching and firewalls Support Windows Server and hybrid cloud environments Investigate security, endpoint and access-related incidents Take ownership of escalated tickets from initial investigation through to resolution Communicate ...