2 of 2 Workload Management Jobs in Scotland

expected to bring strong technical knowledge, sound judgement and a consistent focus on service quality and customer outcomes. In addition to managing their own workload, the role provides technical guidance and peer support, helps maintain operational standards and leads by example. The Senior Service Desk Analyst plays an important … consistently to maintain accurate operational information. Identify ageing, recurring, misrouted, incorrectly prioritised or poorly documented work and take appropriate action. Support effective queue management and contribute to the achievement of SLA, KPI and customer performance targets. Recognise operational risk and elevate issues where service quality, customer commitments or team ...

Security Operations Team Lead: Lead a small, agile Security Operations team, actively driving technical initiatives, performance improvements, and efficient workload management. Provide hands-on expertise in the delivery of internal security projects and technical support for operational excellence. Act as a technical escalation point for incident management, ensuring … with hands-on experience with Palo Alto, Cortex XDR, and strong technical awareness of Azure/AWS cloud environments. Proficient in identity and access management with strong knowledge of Microsoft 365 capabilities and Entra/Active Directory (AD) Identity platforms. Skilled in advanced vulnerability management, with demonstrated ability ...