Complex Product Support Manager
- Hiring Organisation
- Tes Global
- Location
- Sheffield, South Yorkshire, United Kingdom
- Salary
- £ 50 K
providing expert guidance and support to our customers. You'll lead a team of complex product support associates & specialists, working closely with our product development & engineering teams, internal stakeholders, and external partners to identify and resolve product-related issues, improving overall customer satisfaction and loyalty.Key Responsibilities:Lead a team … achieve fast time to value, whilst identifying, promoting and capitalizing on upsell and cross-sell opportunities.Develop and lead the team by enabling growth and development opportunities, setting clear role expectations in line with organisational policies and procedures, providing regular feedback and coaching, and fostering a positive, high performing team ...