2 of 2 Customer Insight Jobs in Sheffield

A bit about us We're a multi award winning digital payments and insight platform within the automotive industry. With over 5,000 automotive retailers we help drivers pay for motoring costs, accessories, and other services via a variety of payment options. Our purpose is to build a solution that gives drivers peace of mind while enhancing customer experience and assisting dealer profitability. About the role The Onboarding & Customer Success Manager at Bumper will play a critical role in ensuring customers experience a world class journey from the start of their journey with us. This full time hybrid role is based 3 days a week at our Sheffield or London office, with travel to client sites … when required. Key responsibilities Customer Implementation & Onboarding: Lead the seamless implementation of Bumper Pro for new customers through effective project management, ensuring swift adoption and value realisation. Develop, refine and deliver world class onboarding processes to enhance customer satisfaction. Customer Success Management: Oversee ongoing customer support, ensuring issues are resolved promptly and effectively. Build and maintain More ❯

a strategic, forward-thinking leader who thrives on creating structure, driving innovation, and building high-performing teams. With a passion for operational excellence, you bring a deep understanding of customer service and a knack for unlocking the full potential of tools, technology, and people. You're as comfortable designing a global support model as you are diving into customer … into clarity-delivering a seamless, scalable, and truly exceptional support experience. What you'll be doing (in a nutshell): We are seeking an experienced and forward-thinking Director of Customer Service to elevate our support organisation. You'll drive operational efficiency, implement scalable structures (first, second, and third-line support), and fully unlock the power of our Intercom and … introduce and optimise an outsourced, follow-the-sun support model, ensuring we're ready to support enterprise clients 24/7. Your remit includes leading and developing our internal customer service team, championing automation and AI-led solutions, and building a sub-team focused on quality, tooling, operations, and training. Day-to-day you can expect to: Lead, Structure More ❯