which may require configuration of software and hardware, unusual data trends Experience of working with ITIL and ServiceManagement processes Experience working with modern ITSM products Experience working with software asset management and hardware reporting tools Experience of collaborative and team working practices Evidence of a continual improvement work ethic more »
First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the ITServiceManagement tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets more »
Sheffield, England, United Kingdom Hybrid / WFH Options
Stealth iT Recruitment
Proven BI development experience with ServiceNow expertise. o Familiarity with relational databases. o Proficiency in data modeling and reporting tools. o Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP. • Skills: JavaScript, MySQL, HTML, CSS, AngularJS. more »
Service (AiS), Incident, Change & Problem Management, system performance, and Continuous Improvement (CI). Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost-effectiveness, and alignment with university objectives. Continuous Service Improvement: Lead initiatives to boost the performance of support teams, improve first-time resolution more »
technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and ITservicemanagement best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and more »
Sheffield, England, United Kingdom Hybrid / WFH Options
Henderson Scott
skills. Excellent communication and collaboration abilities. Servicemanagement experience is highly important. It would be advantageous to hold any of the following certifications: ITIL, ITSM, V3, SCRUM, PMP. Please send your CV for consideration. BI Consultant (Power BI/Qlik Sense) Sheffield (Hybrid working, 2 days per week onsite … skills. Excellent communication and collaboration abilities. Servicemanagement experience is highly important. It would be advantageous to hold any of the following certifications: ITIL, ITSM, V3, SCRUM, PMP. Please send your CV for consideration. more »
