12 of 12 Problem Management Jobs in Sheffield

team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. Service Management's purpose is to protect the availability, integrity, and confidentiality of IT Services that underpin customer and colleagues' experience of the HSBC brands. It … is a multi-functional team comprising Change Management, Incident Management, Problem Management, Service Level Management, Outage Management, Service Recovery, and Service Insights and Reporting. We are seeking a senior technology leader to take on the dual role of Senior Recovery Lead and Global Head … of Service Reliability. This is a highly visible, high-impact position reporting to the Global Head of Service Management, with a mandate to transform how we recover from incidents and build long-term service resilience. This individual will lead a global team of technical experts who act as escalation More ❯

of banking services for our customers around the world. We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO organization, reporting to the Global Head of Service Management. This individual will be responsible for embedding global service management practices … owned platforms and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards. This role is also a critical partner to Product Management teams, enabling fast-paced innovation by ensuring that platforms and developer services are production-ready, resilient, and continuously improving through operational insights. Job Requirements … Lead Service Management for the CTO Organization Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies. Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem More ❯

technologies such as storage, networks, or Firewalls. Technical Leadership: Serve as a go-to technical escalation point for internal teams, showcasing your expertise and problem-solving abilities. Collaborative Problem-Solving: Work closely with Service Managers and Service Desk Managers to tackle escalated issues, ensuring swift and effective resolutions. … Service Transition: Contribute your technical expertise to exciting transitions, playing a key role in onboarding new clients into Littlefish's portfolio. Incident Management: Monitor and progress incidents, changes, and requests, maintaining high service levels and customer satisfaction. Mentorship: Share your knowledge and experience by coaching and mentoring other team … routing, Firewall, and VPN would be an advantage. Awareness of automation tooling such as Terraform and Bicep would be beneficial. Knowledge of network security management, both on-premises and cloud-based. Demonstrated experience in resolving complex technical issues and incidents, with a clear, evidence-based approach to problem More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, work as instructed More ❯

storage migrations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … skills Preferred Qualifications/Skills Shall be proficient in Windows Operating System and Microsoft Cluster environments Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell for data management tasks. Experience of VMware/… Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc Git Agile SCCM/MECM Understanding the product in detail including but not limited to More ❯

Role: IBM Z Storage Manager Location: Sheffield, UK( Hybrid) Job Type: Contract Job Description: Role Specific Expertise and Experience : IBM zSeries Storage Management skills Strong Technical Project management skills Experience of working in a large enterprise of client's scale and complexity General Knowledge & Experience: Personal Experience zSeries … Storage Management/Engineering background preferred and/or experience to equivalent level Working and partnering with vendors (e.g. IBM, DELL, Broadcom) Supporting and/or leading technical management of large infrastructure deployment projects Experience supporting large-scale enterprise IT environment and the embedded controls within change, incident … and problem management processes Experience working with Agile working practices and tooling Experience and awareness of security, audit, risk and compliance within enterprise IT environment Personal Skills Ability to work under pressure to deadlines Strong work ethic Collaborating with others and building a network Strong interpersonal skills Ability More ❯

migrations Experience: Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … projects, as applicable. Technical Skills: Shall be proficient in Windows Operating System and Microsoft Cluster environments Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell for data management tasks. Experience of VMware/… Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc Git Agile SCCM/MECM More ❯

regulated organizations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … Qualifications/Skills Shall be proficient in Linux (RHEL) Operating System and Cluster environment (VCS Infoscale) Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell/Puppet for data management tasks. Experience of … VMware/Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc. Git Agile Non-RHEL Unix flavors (Solaris/AIX/SLES) Understanding the More ❯

HYBRID Technical Skills Shall be proficient in Linux RHEL Operating System and Cluster environment VCS Infoscale Have experience of DevOps tools orchestration and configuration management on AnsibleJenkinsPuppet Have good experience of scripting in PythonShellPuppet for data management tasks Experience of VMware Virtualization Hypervisor Knowledge of networking and how … it relates to the OS TCPIP port management firewalls Should have MulesoftPostman experience Development of APIs and integration with Ansible playbooks etc Detailed Job Description Experience Extensive experience with RedHat Enterprise Linux in financial regulated organizations Interact with application teams and other infrastructure teams Understanding of functional requirements and … translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction Participate in stakeholderdelivery team calls Demonstrate analytical and problem management skills Suggest implement bestincall industry practices in the projects as applicable More ❯

regulated organizations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … applicable. Technical Skills: Shall be proficient in Linux (RHEL) Operating System and Cluster environment (VCS Infoscale) Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell/Puppet for data management tasks. Experience of … VMware/Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc Git Agile Non-RHEL Unix flavors (Solaris/AIX/SLES More ❯

regulated organizations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … applicable. Technical Skills: Shall be proficient in Linux (RHEL) Operating System and Cluster environment (VCS Infoscale) Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell/Puppet for data management tasks. Experience of … VMware/Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. What additional skills will be good to have? (List out good to have skills and certifications) Git Agile Non-RHEL Unix flavors More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯