2 of 2 SLA Jobs in Sheffield

doing: Logging, updating, resolving Incidents and Requests to agreed processes and procedures Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA’s Diagnose and resolve IT issues, collaborating and elevating to Team Leads or resolver teams Escalation point for the IT Service Desk Analyst’s, providing technical ...

very large-scale transformation programme with an instantly recognisable household name. The Service Operations Manager will be managing the companies service desk suppliers, ensuring SLA's are met and dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working ...