team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. • Ensure accurate and up to date information is recorded against all tickets. • Ensure daily checks are performed correctly and in a timely more »
1st/2nd line phone support, but also office based desk side support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
Job: To ensure that all builds are completed within 3 or 5 day SLAs To ensure that all repairs are completed within the relevant SLA To follow device set up procedures, ensuring specific client requirements are adhered to To support the Cyber Engineers in completing suitable tickets from he cyber more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Senitor Associates Limited
Service Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will more »
