3 of 3 Customer Experience Jobs in Shropshire

We’re looking for a dynamic, strategic leader to shape and scale our clients Customer Success function — someone who’s passionate about building meaningful customer relationships, leading high-performing teams, and driving business growth through exceptional experiences.This is a remote role with some travel to client sites needed as and when required, paying a salary up to £100k … DOE. Duties: Design and implement a forward-thinking customer success strategy that drives product adoption, reduces churn, and fuels customer satisfaction, loyalty, and expansion. Inspire and grow a team of Customer Success Managers and Client Executives. Foster a high-trust, collaborative environment built on empathy, accountability, and a shared commitment to delivering impactful customer experiences. Champion … spotting opportunities, and driving strategic conversations that lead to expansion. Senior-level experience in Customer Success, Account Management, or a similar role — ideally in a fast-paced CX or SaaS company and or BPO Deep knowledge of customer experience platforms, especially Zendesk or Amazon Connect Experience implementing metrics-driven success programs and performance frameworks More ❯

for a detail driven content and optimisation specialist to help elevate their product presence across marketplaces. If you're passionate about refining listings, crafting high converting content, and enhancing customer experience through tactical merchandising, this is your chance to make a real impact. In this role, you'll be responsible for creating, improving, and optimising product listings that … drive conversion, build customer trust, and strengthen the brand across Amazon expanding into other key marketplaces. Your work will play a vital role in increasing visibility, improving sales performance, and delivering consistent, premium brand experience online. Reporting to the Ecommerce Manager, you will be a key member of the team as we grow our online business across the … to maintain visual and content consistency. Benchmarking competitor content and identifying content gaps, continuously reviewing Amazon landscapes to help the brand stay ahead and identify opportunities for improvement. Analysing customer reviews, search terms, and feedback to iterate and improve listing content and enhance the customer journey. Collaborating with the Ecommerce Manager and internal teams (Marketing, Category, Design, etc. More ❯

great fit: Financially driven and hungry for success Strong sales ability with a proactive approach Awareness of market trends impacting Onecom and our client offerings Passionate about delivering excellent customer experiences Excellent IT skills and a keen interest in technology Committed to seeing tasks through to completion with full ownership Creative, self-motivated, and willing to go the extra … deadlines with minimal supervision Calm and composed under pressure Key responsibilities: Making outbound calls to businesses to qualify their telecoms requirements and create business solutions Building and managing successful customer relationships Listening to customer needs and presenting appropriate solutions to make sales Negotiating prices, costs, delivery, and specifications with customers and managers Achieving KPI and targets, including volume … breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage More ❯