11 of 11 Customer Service Jobs in Shropshire

environment, the ideal candidate will enjoy the buzz of being part of a market-leading business with exceptional people. About the Role As our Customer Service Advisor, you will provide knowledgeable and sensitive support to customers across phone, email and live chat. You will help customers choose suitable … vulnerable customers and discuss personal topics, so empathy, discretion and confidence are essential. Key Responsibilities What you ll be doing: Provide warm, professional customer service, primarily by telephone, supporting customers from product advice and delivery queries through to placing orders. Support elderly and vulnerable customers with patience, empathy ...

investigate issues, manage support requests and resolve common technical problems. You will also gain experience in software testing, databases, cloud technology and customer service while working towards an IT qualification. Key Responsibilities: Respond to customer queries by phone and email Log, manage and update support tickets Investigate … complex issues to senior colleagues Test software updates and new features Assist with software upgrades and installations Create and update support documentation Maintain accurate customer records Work with the Development and Project teams Training You will gain practical experience in: IT and application support Software troubleshooting Customer service ...

sales processes. Your proactive approach and exceptional organizational skills will help drive our business forward, providing outstanding support to our sales professionals and enhancing customer satisfaction. This paid position offers an exciting opportunity to develop your administrative and IT skills within a fast-paced, energetic environment. Duties Manage … update customer relationship management (CRM) software to track sales activities, leads, and client interactions Prepare and maintain sales reports using Microsoft Excel and Microsoft PowerPoint to analyze performance metrics and present data clearly Coordinate with internal teams to process orders, quotations, and invoicing accurately Support the sales team with ...

Service Delivery Coordinator – Telford Pay: £17 per hour (via umbrella, 37.5 hours/week) Location: Telford (onsite, Monday–Friday) Contract: Initially a 6-month rolling contract, with the requirement is expected to run for at least two years, with a strong possibility of becoming permanent for the right person … that's something they'd like. Industry: Global technology and services About the Role We're looking for a highly organised Service Delivery Coordinator to join a global technology business at their Telford site. This is a varied operations-focused role where you'll coordinate customer requests, supplier ...

Your new company The Customer Technical Helpdesk Advisor is responsible for providing high-quality technical support to customers, installers, partners, and internal stakeholders.The role involves diagnosing and resolving technical issues, supporting product configuration and setup, managing customer enquiries, and ensuring a positive customer experience throughout the support … Investigate faults, identify root causes and recommend appropriate solutions. Escalate complex technical issues to specialist teams where necessary. Maintain accurate and detailed records of customer interactions, investigations and resolutions. Prioritise and manage multiple support cases while meeting agreed service standards. Provide clear and concise technical guidance to both ...

Free company products Free on-site parking Food, retail, holidays, cinema, and gyms discounts Wellness programmes, including Employee Assistance Program and OnDemand GP service Free early access to pay scheme Salary sacrifice schemes Employee referral scheme Requirements We’re looking for knowledge and understanding in the following areas: • Windows … access control, and data protection. • Advanced networking concepts (LAN/WAN, Wi-Fi, DHCP, DNS, VPN). Additional attributes we’re looking for: • Strong customer service focus; strong communicate skills (colleagues at all levels). • Problem-solving capability with a logical, methodical approach. • Initiative to take ownership ...

Hiring: Service Delivery & Outsourcing Coordinator 📍 Location: Telford, UK 📅 Duration & Type: 6-Month Contract | Full-Time 🏢 Work Arrangement: 5 days onsite (mandatory) ⏱️ Availability: Immediate or within 1–2 weeks What We are Looking For: Excellent English communication skills , both verbal and written Strong organisation skills with the ability to manage ...

through ensuring that the college’s equipment is well maintained, up-to-date and ready for teaching and business operation. Providing a proactive and customer service approach to supporting the college. Role Deliver an effective and customer focused help desk.: Acting as one of the first points … support of the end user with their query/issue (Escalating if necessary) Respond to support calls from end users to ensure a customer focused approach detailing with support calls: By phone, by email or support ticket, or in person Supporting end users remotely, as wells as physically ...

regulated environment, you will collaborate with candidates, agencies, hiring managers, and internal stakeholders to ensure onboarding activities are completed accurately, compliantly, and within agreed service levels. We are looking for proactive, resilient, and detail-oriented individuals who enjoy taking ownership of their workload, managing multiple priorities, and solving problems … process issues, taking proactive action to resolve them and minimise delays. Manage multiple onboarding cases simultaneously while maintaining high levels of accuracy and meeting service level agreements. Handle confidential and sensitive information with the utmost professionalism and discretion. Produce reports, complete validation activities, and support compliance monitoring as required. ...

Help manage meeting room bookings and maintain booking records Prepare and send invoices and assist with general office administration Use computer systems to update customer information and records Prepare meeting rooms ready for customer use Set up tables, chairs and equipment for meetings and events Prepare and serve … Support the delivery of events and activities within the building Check meeting rooms after use and return them to the required standard Help keep customer areas clean, tidy and welcoming Carry out filing, scanning, printing and document preparation tasks Work alongside experienced colleagues and learn how a busy venue ...

literate and comfortable using computer systems. Patient and thorough, with a willingness to take the time to provideaccurate, consistent, and helpful answers. Strong customer service and communication skills. Keen to develop your existing trade knowledge in a new advisory-focused career. Interested? Please call Taylor Butterfield ...