18 of 18 Customer Experience Jobs in Slough

Head of Customer Support A high growth SaaS business is looking for a Head of Customer Support to lead the next stage of its global support evolution. The successful candidate will be an experienced support leader with a strong grasp of enterprise SaaS delivery, hands-on operational excellence … detail, guide best practice, and set the tone for service quality. The Role You will own the full support operation across multiple regions and customer segments. Working closely with Professional Services, Engineering, Product and Customer Success, you will ensure that customers receive the right help at the right ...

excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards … level management, including SLA/SLO definition, monitoring, and reporting to stakeholders Operational risk management across all managed services to protect business operations and customer experience Driving operational excellence through standardised processes, automation, and continuous improvement initiatives Service portfolio management, including service ownership, lifecycle management, and dependency mapping ...

finance operations, spanning Accounts Payable, Accounts Receivable, Credit Control and Billing Operations. This is a high-impact leadership role, responsible for driving operational excellence, customer experience, cash performance and transformation across a large, multi-site team. Youll also play a key role in integrating newly acquired businesses … embedding automation and AI into core finance processes. What youll be responsible for Leading large transactional finance teams across multiple locations Improving customer ordering, invoicing and payment journeys Driving effective credit control and cash collection performance Owning transactional finance integration for acquisitions Partnering on finance systems transformation initiatives Implementing ...

Commission Heathrow Approach/Slough, UK (On-site) Permanent full time Why this role is exciting We have a fantastic opportunity for an enthusiastic Customer Renewals Associate to join our Accountancy team in Slough. Youll play an essential role in supporting our existing customers, ensuring they feel valued, informed … someone early in their career who enjoys problem-solving, communicating with customers, and building strong relationships. Youll be at the heart of the customer experience making sure clients stay with IRIS, understand the value of our software, and receive the high-quality service were known for. Youll also ...

next-generation conversational agents used by major global brands. Their platform powers intelligent, human-like interactions across chat, email and voice, resolving millions of customer queries in real time and at enterprise scale. You would join a high-impact engineering team responsible for deploying production-grade AI agents that … core of the product. These agents handle complex, multi-step customer journeys, work alongside human support teams, and directly influence customer experience, retention and revenue. This environment suits engineers who enjoy working end-to-end across the stack, quickly iterating with customers, and tackling deep technical challenges ...

delivery-only role. You will act as a true business partner, shaping a technology vision that accelerates revenue growth, strengthens pipeline velocity, enhances customer experience, and unlocks measurable commercial value. What you will lead Own the technology strategy and roadmap for Commercial & Marketing — including Salesforce (Sales, Marketing, Revenue … Cloud) and Martech platforms Translate commercial goals into prioritised technology investments that deliver business outcomes Shape digital experience and capability evolution, not just project delivery Influence senior leadership and guide value-led decision-making Lead internal teams and partner ecosystems to deliver a best-in-class commercial tech landscape ...

role in shaping technical strategy, leading high-performing engineering teams, and ensuring that technology solutions align with business goals across underwriting, sales, operations, and customer experience. Key Responsibilities Lead, mentor, and develop engineering teams across Salesforce and core platform engineering Own the delivery, optimisation, and governance of Salesforce solutions … supporting sales, distribution, and customer operations Oversee the wider engineering ecosystem, including services and infrastructure across GCP and Microsoft platforms (e.g. Azure, M365, .NET) Partner closely with senior stakeholders across the business to translate strategic objectives into technical roadmap Ensure engineering best practices across architecture, security, scalability, and performance ...

transformation and productivity programmes across complex environments Driving innovation through cloud, automation, AI, data platforms, Salesforce and M365 Partnering with senior leaders to improve customer experience and operational efficiency Embedding strong, flexible project governance and a culture of continuous improvement Identifying and assessing emerging technologies and their business … strategic, collaborative digital leader with the ability to operate at pace and influence at the most senior levels. You will bring: Extensive experience leading digital transformation and complex change programmes at scale A strong track record of delivering institution-wide productivity and modernisation initiatives Broad, current knowledge of technology ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...

safety checks). Mentor and grow the Data Science team, fostering technical excellence, collaboration, and an iterative, prototype-driven culture. Requirements 8+ years of experience designing and deploying applied ML or AI systems into production, with at least 3+ years leading data science teams. Fluent in Python … LangGraph preferred, LangChain or similar also considered). Strong foundation in classical machine learning and applied modeling techniques, including regression, classification, clustering, and practical experience with models used in econometrics or marketing measurement. Experience with agile development methodologies, such as Scrum or Kanban. Preferred Qualifications Experience with ...

hold partners to outcomes that align with business needs. technology oversight and delivery: select and implement quality SAAS solutions that power operations, analytics, and customer experience. data & AI: support a growing, highly capable, function in establishing AI, data architecture, engineering and analytics capabilities that deliver value … bring forward practical innovations that strengthen competitive advantage across logistics operations. To be considered for this position you will need to demonstrate: substantial experience in senior technology leadership across large/complex organisations such as logistics, energy, infrastructure, oil & gas etc. proven experience defining and executing enterprise architecture. ...

system automation, identifying inefficiencies, and driving operational excellence. Identify areas for improvement, and develop solutions to optimise payment flows, reduce costs, and enhance the customer experience. What you'll do: Break down large features into smaller, manageable user stories with clear acceptance criteria. Ensure user acceptance by collaborating with … user acceptance testing (UAT) by scenario development, scripting, coordination. Help users understand the new features and identify any remaining issues. What you'll bring: Experience in understanding card payment processes, including transaction lifecycle, authorisation, clearing, settlement, reconciliation and fraud monitoring. Strong communication skills, problem-solving, critical thinking ...

leading retailers. This role plays a pivotal part in designing and delivering innovative, scalable, and resilient solutions that directly enhance customer experience. You will work with modern engineering practices and cutting-edge technologies—including microservices, event-driven architectures, and cloud platforms—to build high-performance systems in a fast … functional teams to deliver high-quality solutions aligned with business objectives. Contribute to best practices in coding, security, and system design. Essential Skills and Experience Strong proficiency in Java and Spring Boot. Hands-on experience with microservices architectures and Kafka. Solid understanding of CI/CD processes ...

transition from desktop products to our next-generation cloud solutions. As an Implementation Consultant Associate, you’ll play a hands-on role in shaping customer journeys - guiding them through migrations, supporting new implementations, and ensuring they get the best possible experience with IRIS software. This is an excellent … move from IRIS desktop accountancy software to our cloud solutions, supporting them step-by-step through the process. Assist with setting up and preparing customer data so it’s ready for migration. Take part in delivering migration projects, working with more experienced consultants to ensure everything runs smoothly. Provide ...

Near Paddington) Salary Circa £80-100k + Benefits (30 days holiday) Key skills required for the Senior Frontend Developer At least 4+ years' experience in frontend or full-stack web development with a front-end focus Strong hands-on experience with React, TypeScript and Tailwind, and ideally … GraphQL in medium to large-scale codebases Solid understanding of Next.js and modern frontend architectures, and front-end standards and best practices A user-experience-focused mindset with attention to performance and usability Experience in developing web apps for iOS OR Android would also be an advantage Experience ...

Digital Analytics Specialist to join our dynamic digital marketing analytics team. As the Digital Analytics Specialist, you will be responsible for leveraging Adobe Experience Platform (AEP) and Customer Data Platforms (CDP) to deliver personalized, data-driven customer experiences. The team is at the forefront of digital transformation … responsible for: Managing data ingestion workflows via AEP Data Collection UI/Adobe Launch, mapping data to XDM schemas Building and maintaining Unified Customer Profiles using Identity Service Creating and activating audience segments with AEP Real-time CDP and Segment Builder Enabling cross-channel audience activation by integrating with ...

Dubai. You'll shape the technical direction and bring ambitious AI concepts to life, turning prototypes into scalable, reliable products that power next-generation customer experiences. Working closely with engineers, tech leads, and the CTO, you'll design systems that combine cutting-edge AI, strong infrastructure, and human-centred … design. Experienced Required: AI Engineering Hands-on experience building complex, production-grade LLM-based systems across real-world use cases. Advanced prompt engineering skills, with a strong intuition for how models interpret, prioritise, and follow instructions in multi-step and long-context workflows. Deep understanding of LLM evaluation—recognising ...

intelligent and automated QA processes. In so doing, increasing quality and speed to promote faster business and technology change, as well as a better customer experience. Key Responsibilities : Gather security requirements and define penetration testing scope by reviewing design and interface documents. Prepare detailed test plans, scenarios, and rules … engagement lifecycle. · Required Skills & Certifications: CREST certification (CRT/CPT/CPSA or equivalent) is a must. Penetration Testing Expertise – Strong hands-on experience in API and UI/Web application penetration testing. Security Standards Knowledge – OWASP Top 10, OWASP API Top 10, ASVS, CVSS scoring, and CREST methodologies. ...