26 to 34 of 34 ITSM Jobs in Slough

Colt DCS Technology function is structured as follows; Technology Business Partner Business Applications Team comprising Architecture, Delivery, Operations and Support. Infrastructure Team comprising Architecture, Delivery Operations and Support. IT Service Management Team compromising Service Support, Service Delivery and ITSM Process Management Project Management Other key internal and external stakeholders include Major Build and Operations Lifecycle Design and Delivery Teams, Colt More ❯

our Infrastructure, Communications, iSeries and Development Teams – semi-involved with various exciting streams of IT projects for 2025/26 year (examples - Office 2024 roll out/Improvements on ITSM, Windows 11 roll out to all User hardware and much more). Principal Accountabilities and Duties: Required to cover onsite IT Support – Monday to Friday between our business hours of … IT knowledge High standard support for our VIPs (C – Level and Heads of Departments) – understanding of ‘users come first’ Qualifications, Knowledge, Skills and Technical Experience Required: Experienced in using ITSM platforms (halo/service now/manage engine/top desk/alloy navigator) Exposure to Market Data, Bloomberg, Trader Support (bonus) Microsoft Windows 10/11 (all versions) experience More ❯

location: 5 days onsite in Slough Rate: £150-£175 per day inside IR35 Length: 12 months About the Role This role involves providing desktop support services and managing IT Service Management operations primarily in End User Computing. Responsibilities Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and … to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and policies. Management … of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc. Housekeeping activities such as space reclamation, profiles archiving. Software installations. Required Skills Experience in managing IT Service Management operations. Strong understanding of Desktop Support technology areas. Excellent troubleshooting skills. Experience with SCCM/Ivanti/Intune. Strong communication skills. More ❯

Full-time Overview We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. … Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support adoption to ensure measurable transformation … outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯

development teams, set architecture standards, and provide technical direction to ensure successful delivery. Key Responsibilities Lead the design, implementation, and governance of ServiceNow solutions across multiple product lines (e.g. ITSM, ITOM, HR, CSM, ITAM). Provide architectural oversight for projects, ensuring alignment with technical and business objectives. Act as a trusted advisor to clients, influencing technology decisions and shaping ServiceNow … . Minimum 5 years’ experience leading ServiceNow teams in a technical leadership or management capacity. At least 5 ServiceNow CIS certifications. Experience across at least 3 product lines beyond ITSM (e.g. ITOM, HR, SAM/HAM, SPM). Strong scripting and integration experience (JavaScript, SQL, APIs, Web Services). Demonstrated experience integrating ServiceNow with cloud infrastructure (AWS, Azure, GCP). More ❯

days a week Inside IR35 Contract role About the Role We’re looking for an experienced Business Change Manager to lead organisational change for a major IT Service Management (ITSM) transformation programme at a leading UK energy company. You’ll drive adoption of a new service management processes, ensuring successful change delivery across the business and supplier network. This is … where you’ll shape the change plan, engage key stakeholders, and guide teams through delivery and adoption. What You’ll Do Lead delivery of the change management strategy for ITSM transformation. Conduct change impact assessments and manage stakeholder engagement. Develop and implement change, communication, and training plans. Support rollout of ServiceNow tools and “to-be” processes. Track readiness, adoption, and … Early Life Support and post-implementation reviews. About You You will have experience in the UK energy industry Proven experience delivering organisational change in complex environments. Strong background in ITSM/ServiceNow or similar transformation programmes. Excellent communicator and stakeholder manager. Skilled in change impact analysis, communication, and training delivery. If this sounds like an opportunity you are interested in More ❯

Elite 3E Applications Support Analyst – Elite 3E (billing) or Aderant Expert, SQL, ITSM - Global Outstanding opportunity to join this global enterprise and famous brand within the ‘magic circle’ of the legal sector. Subsequent to a recent merger, this business is going through a major transformation including the harmonization of its finance applications and their data. The Finance Systems Support Team … Expert In depth technical understanding of practice management (PMS) billing applications Strong SQL skills Outstanding customer service skills with proven experience resolving complex user queries Experience working in structured ITSM environments Extensive change management & control experience Experience working in complex, global enterprise environments A willingness to work in the office (City) 3 days per week £57k-£72k + bonus + More ❯

a collaborative environment. Key Responsibilities Provide 2nd line support for compliance-specific applications, ensuring smooth operation and timely issue resolution. Manage incidents and service requests using ServiceNow or similar ITSM tools. Monitor system performance and troubleshoot issues across multiple platforms. Maintain system configurations including user access, permissions, and reference data. Raise and manage support cases with third-party vendors. Collaborate … complex spreadsheets and genuinely enjoy using Excel as a core part of your role. Experience with Power Apps and Power Automate is highly desirable. Familiarity with ServiceNow or similar ITSM tools is a strong bonus. SQL knowledge is useful for troubleshooting and data analysis. Strong communication skills, a friendly and engaging personality, and a collaborative mindset. This role suits a More ❯

and develop a team of 8 Engineers across multiple sites. Set the standard for customer experience by ensuring high availability, reliability, and performance of IT services. Implement ITIL/ITSM best practices to streamline processes, improve incident resolution, and enhance reporting. Maintain accurate and up-to-date site documentation for support teams. Organise and manage an Out-of-Hours rota … AV/meeting room technologies. Strong technical knowledge across Wi-Fi, LAN, PC operating systems, hardware, and collaboration platforms (Teams, Zoom, Webex). Experience working with ITIL processes and ITSM tools (ServiceNow or equivalent). Networking qualifications are desirable. Does this sound like you? Please apply now. More ❯