1 to 25 of 52 Service Delivery Jobs in Slough

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to shape and lead a high-performing service desk function, ensuring the consistent delivery of a premium, white-glove end-user experience. You’ll lead by example - combining technical depth with a commitment to service excellence, professionalism and responsiveness. You will work closely with the European IT Director, senior stakeholders and business partners to ensure the IT strategy aligns with business objectives and continually looking … to improve the service offering across the organisation. As a hands-on leader, you’ll guide and mentor a team support professionals (1st and 2nd line), foster a proactive and solutions-focused culture and drive continuous improvement across systems, processes and service standards. Key responsibilities Operational Leadership: Manage day-to-day operations of the Europe IT Helpdesk, ensuring More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead … and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity … Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management More ❯

Service Delivery Manager - £55,000 - £60,000 – Hybrid/SW London Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and … their evolving Microsoft practice. Importantly, the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems including Service Management, reporting … monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial issues relating to budgets and forecasts to maximise profit. The ability to handle difficulties, performance More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure … service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project More ❯

Summary The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services … within the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You’ll be Doing In this role, you'll be instrumental in ensuring our IT More ❯

IT Service Delivery Manager | 2 Days in London (3 days WFH) You know what good service looks like. You’ve worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that’s serious about service excellence, but not stuck in its ways. You’ll be the bridge between our business and our service providers, making sure what’s promised gets delivered, and what’s delivered keeps improving. What’s in it for you … sourced environment Opportunities within to progress to Senior SDM. What we’re looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can More ❯

Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership of the operational relationship between the client and Six Degrees, ensuring the delivered services meet … the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA More ❯

Professional Services Operations Analyst at Proactis Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business? We're hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis . This is a high-impact role where you’ll design and optimise processes, manage documentation standards … and deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base. The Business Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With a strong footprint across service-led industries, we’re on a mission to digitise and automate processes that reduce … to ensure global consistency and scalability. Managing central repositories for PS documentation (templates, playbooks, guides), ensuring version control and accessibility. Leading onboarding and enablement programs for new hires and delivery partners. Supporting project and service management tools (e.g., Certinia PSA, Asana ), including configuration, training, and workflow optimisation. Partnering with Finance to ensure data integrity and produce accurate reports More ❯

Allen Lane are proud to be supporting the London Borough of Newham in their search to appoint a Senior Service Desk Analyst on a permanent basis. This is an exciting opportunity to join Newham’s Digital, Data and Technology (DDaT) service at a transformative time for the borough. You’ll help to deliver secure, reliable, and user-centred … enables staff to provide the best possible services for residents. If you’re a Senior Analyst with at least 2 years line management experience, a passion for great customer service, strong technical expertise and a desire to make a real impact, we’d love to hear from you. The role As a Senior Service Desk Analyst, you will … Lead and mentor Service Desk Analysts, ensuring the effective management of incidents and service requests across the Council Act as an escalation point for complex technical issues, particularly in Windows 10/11, Microsoft 365, Intune, and Azure/Entra ID environments Deliver a responsive and professional IT support service that keeps Newham’s systems and users More ❯

The Business Systems Delivery Director is a key role in the Technology team and will be responsible for leading the end-to-end design and operational delivery of our business systems, including Finance ERP, HR, CRM, inventory and Service Management. You will lead a team of Systems Architects, Analysts, Specialists and Delivery Project Managers and ensure … Management Support: Provide L2/L3 support for Business Applications. THE TEAM The Colt DCS Technology function is structured as follows; Technology Business Partner Business Applications Team comprising Architecture, Delivery, Operations and Support. Infrastructure Team comprising Architecture, Delivery Operations and Support. IT Service Management Team compromising Service Support, Service Delivery and ITSM Process Management … Project Management Other key internal and external stakeholders include Major Build and Operations Lifecycle Design and Delivery Teams, Colt DCS and Colt Core Staff, Customers and Suppliers. Project virtual teams can span the entire organisation – including Sales, Real Estate, Operations and Enterprise Support Functions. THE SKILLS/EXPERTISE THEY BRING Enterprise Systems Knowledge – Understanding of ERP, CRM, and other More ❯

working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East. About the Role: Job Title – Service Desk with VIP Location – Moorgate, London, UK Mode of Work – 5 Days Onsite in Week Type of Hiring – Fixed Term Employment (FTE) Job Summary Seeking a Service Desk … Engineer with 5 to 7 years of experience to provide expert level support and ensure efficient IT service management within the Service Desk team Job Description Serve as a key member of the Service Desk team within the SERVICE DESK skill cluster family. Utilize extensive knowledge of Service Desk processes to manage and resolve incidents … and service requests efficiently. Act as a point of escalation for complex technical issues and ensure timely resolution. Collaborate with cross functional IT teams to maintain high service quality and customer satisfaction. Monitor and report on service desk performance metrics to identify areas for improvement. Maintain documentation related to service desk procedures and knowledge base articles. More ❯

engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director … to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership … while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery More ❯

Azure, AWS, and hybrid environments, and take full accountability for team performance, budgets, vendor relationships, and senior stakeholder engagement . This is an opportunity to shape technology direction and delivery for a growing managed services business — balancing day-to-day technical credibility with longer-term strategic influence. Key Responsibilities Define and execute the technology strategy and roadmap , aligning architecture … contracts , ensuring commercial efficiency Build strong, trusted relationships with C-level stakeholders and clients , advising on technology direction and investment Drive operational excellence, automation, and continuous improvement within managed service delivery Ensure compliance and security standards are maintained across all technology operations (ISO 27001, GDPR, Cyber Essentials) What You’ll Bring Proven experience in a Managed Services Provider … experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯

their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit www.microland.com for more details. Job Description: Client Delivery & Relationship Leader (Director). Position: Client Delivery & Relationship Leader Location: UK (London-based, with regular client site visits) Reports To: EMEA Delivery Head Travel Requirement: Approx. … days per week on client sites (Named Accounts, updated time to time) Role Overview We are seeking an experienced delivery and relationship leader to drive strategic engagement and account growth with key UK clients, as the anchor account and other major enterprise clients. This role requires balancing delivery excellence with proactive client partnership, ensuring both operational stability and … long-term growth. The leader will act as the senior face of delivery on the ground in the UK, providing governance, escalation management, and strategic input. This includes resetting client expectations from a traditional service-provider model to a proactive, partner-led relationship. Key Responsibilities 1. Account Leadership & Relationship Management Serve as the primary delivery leader for More ❯

complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely … when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we More ❯

Head of IT to lead the technology function, shape strategy, and ensure systems remain secure, modern, and fit for growth. This is a strategic leadership role, overseeing infrastructure, applications, service delivery, and vendor management. A key part of the remit will be driving delivery through trusted technology partners while leading major transformation projects across core platforms and … senior leadership to ensure technology underpins business growth and operational excellence. Key Responsibilities: Lead the IT function, setting strategic direction and ensuring alignment with business objectives Oversee infrastructure, applications, service delivery, and vendor relationships Drive transformation projects across core platforms, digital channels, and customer-facing technologies Ensure operational resilience, security, and regulatory compliance are embedded in all technology More ❯

humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications. About the Role As Head of Service Engineering & Aftersales, you will lead Design for Serviceability (DFS), in-field technical support, warranty policy, service cost optimization, and the infrastructure required to support customers globally. This role … scalable reverse logistics. You will build teams, tools, and standards needed to deliver efficient, scalable, and seamlessly integrated service. What You'll Do Design for Serviceability (DFS) Lead the service engineering function, owning the DFS pillar of DFX, and ensuring serviceability is embedded into hardware and software development. Partner with engineering teams to influence designs that reduce MTTR, improve … and critical wear components. Review and approve major design changes for field impact and support readiness. Aftersales Support Model Design and implement the global aftersales support model, including all service levels (self-service, remote assist, onsite support), case handling processes, tooling, and infrastructure for case tracking, knowledge sharing, and field diagnostics. Align support capabilities with commercial commitments, collaborating More ❯

As COO for our IT services organisation, you will lead and scale the operational engine of the company. You will translate strategy into execution, ensure consistent and efficient delivery of client-facing services, build operational resilience, drive process excellence, and manage cross-functional operations (delivery, support, engineering, infrastructure, vendor management) ensuring excellence in service, profitability, and growth. … leadership to define strategic initiatives and translate them into operational plans. - Prioritise operational projects and investments aligned with business goals. - Monitor progress, adjust course, and ensure accountability across functions. Service Delivery & Operations - Oversee all client delivery activities: project delivery, managed services, support, implementation, field services. - Implement KPIs, SLAs, metrics, dashboards to monitor performance, quality, utilization, margins. … Drive continuous improvement, standardisation of delivery methodologies, best practices, automation. - Ensure operational scalability to support growth. Engineering/Technical/Infrastructure - Coordinate with CTO/Head of Engineering to align development, infrastructure, architecture, tools with operational needs. - Lead capacity planning, infrastructure performance, reliability, disaster recovery, security operations. - Ensure technical debt is managed, rigour in change control, release management. Client More ❯

Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards … and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you’ll be responsible for Develop and maintain service performance reports across Incident, Change, Problem, and … Request Fulfilment Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the More ❯

Delivery Manager Contract - 12 months+ (day rate outside IR35) London City of London - hybrid working A large financial business looking for a Delivery Manager in charge of delivering complex change and real business value, managing budgets in excess of £2M. As a confident leader of cross-functional teams, they will strike a balance between progress and risk, ensuring … project completion in accordance with company standards. They will facilitate, direct, and drive the delivery of innovative solutions across multiple complex domains that are aligned with business priorities. Proactively overcoming obstacles to achieving results by owning projects from start to finish throughout the change lifecycle. They will do so with a dynamic and inquisitive mindset, as well as the … deliver the required outcomes. They will work closely with the business, change and software engineering communities to understand priorities, develop business cases and plans and drive early and iterative delivery of business value. Responsibilities Own and manage delivery of priority business outcomes Partner with Sponsors and Business Product Owners to drive effective definition and prioritisation of business goals More ❯

applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop … imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up More ❯

Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success … frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the … company’s customer success strategy as it scales Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings Represent the business with professionalism and credibility across client meetings and strategic reviews About You 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment Proven experience managing enterprise More ❯

networking, and end-user environments Implementing and maintaining strong security frameworks (ISO27001, NIST) Overseeing internal and external audits, risk assessments, and disaster recovery plans Driving continuous improvement in IT service delivery and user support Managing vendors, budgets, and contracts to optimise cost and performance Providing technical guidance and professional development for your IT team What you’ll bring … in IT management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Country: UK Level: Individual Contributor Reports To: Support Team Leader Contract Type: Permanent Contracted Hours/Days:: 37.5 hours per week About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our … an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s To provide support to our … 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls Acting as first point of contact for all inbound customer calls and emails. Walking customers through the case management process and fulfil customer requests for information. Resolving More ❯

the roadmap for internal operations and client-facing services. What You’ll Be Doing Develop and execute a modern technology strategy aligned to business and client goals. Oversee the delivery and optimisation of multi-client environments across Windows, Linux, Azure, AWS, and on-premise infrastructure. Lead, mentor, and develop talented technology teams to deliver operational excellence. Act as senior … escalation point for complex technical issues. Drive continuous improvement in service delivery, monitoring, and automation. Collaborate with senior stakeholders and partners to deliver innovative, secure solutions. Manage budgets, vendor relationships, and technology investments. What We’re Looking For Strong background within IT Managed Services or technology consultancy environments. Proven leadership experience shaping and executing technology strategy. Hands-on More ❯