2 of 2 2nd Line Support Jobs in Somerset

This is a 6 Month Fixed term role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability … and contributes to continuous improvement within the IT support function. The role requires accuracy, accountability, and proactive communication to meet SLAs and maintain IT operational excellence. The role is Hybrid but initially requires 4/5 days on side moving to 2.5/3 days onsite. Key Responsibilities: Incident Management: * Troubleshoot and resolve escalated technical issues related to … IT projects, upgrades, and rollouts as required. * Proactively recommend enhancements to workflows, tools, or procedures. Skills & Qualifications: Essential Skills and Experience: * 2-3 years of proven experience in a 2nd Line or advanced 1st Line IT support role. Strong knowledge of: o Windows operating systems o Microsoft 365 administration (Exchange Online, Teams, SharePoint More ❯

IT Support Engineer (1st/2nd Line) Full-time/Permanent Portishead - Hybrid Up to £30k Join a dynamic company with over 25 years of industry experience IT consultancy as an IT Support Engineer (1st/2nd Line) , that delivers managed services, cybersecurity, and infrastructure solutions to businesses ranging from … ll contribute to delivering key IT projects, assisting clients in adopting new technologies and strengthening their overall IT setup. Requirements: Previous experience in a Level 1/2 support role. Strong proficiency in troubleshooting hardware and software issues. Excellent communication skills and ability to work well in a team. Knowledge of ITIL framework and service management best practices More ❯