15 of 15 2nd Line Support Jobs in the South West

2nd Line Support Analyst | Poole | Competitive DOE As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team … on diverse technical disciplines. As a 2nd Line Support Analyst, you’ll benefit from: Competitive Salary: depending on experience, plus team bonuses. Flexible Work Hours: Compensation for work outside standard business hours with time-off-in-lieu or overtime pay. Participation in an on-call rotation may be required. Generous Holiday Allowance: 25 days' holiday … platforms. Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Analyst, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and More ❯

2nd Line Support Engineer | Stratford-Upon-Avon | £32,000 Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play … resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti … to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 2nd Line Support Engineer | Stratford-Upon-Avon | £32,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand More ❯

Job Title: 2nd Line Support Advisor Salary: £28,000 - £35,000 per annum (depending on experience) Location: Exeter (Hybrid) Full Time As a 2nd Line Support Advisor, you'll be part of the Managed Services team, handling escalated technical queries, troubleshooting systems and applications, and ensuring high-quality service delivery. … You'll also support 1st line advisors, manage case progress, and escalate to 3rd line when needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates … The Perks Flexible hybrid working for better work-life balance. Learning and development opportunities. Extra holiday and volunteering days. A supportive, sustainability-focused environment. For more information about this 2nd Line Support Advisor role, please apply or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm. More ❯

2nd Line Support Engineer - Education Sector - Local Government Pension Scheme Gloucester Up to £35,000 Interviewing ASAP The Role Provides 2nd line support to stakeholders in line with trust internal IT policies and procedures; supports the Senior IT Analyst and the IT Network and Support Manager … of IT Services across the Trust; supports the operation of all trust IT systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk … incident and support service offerings in line with the trusts internal and external KPIs and SLAs. Support the IT Network and Support Manager in ensuring that all stakeholders have access to the IT resources required to perform their roles effectively and efficiently. Provide 2 nd line support to More ❯

IT Support Technician (1st & 2nd Line Support) Location: Bournemouth Salary: £25,000 -£33,000 (DOE) Hours: 40 hours a week working in the office. We are working with a growing IT company currently evolving into a Managed Service Provider (MSP), and they're looking to welcome a proactive and solutions-focused IT Support … key role in supporting both the technical operations and the ongoing growth of the business. As an IT Support Technician, you'll be providing both 1st and 2nd line support to a wide range of clients across various industries. You'll gain hands-on experience with diverse technologies and contribute to a fast … paced, client-focused environment that values innovation and teamwork. Responsibilities of the IT Support Technician: Deliver responsive and effective 1st & 2nd line technical support to clients. Troubleshoot and resolve issues involving Microsoft 365, SharePoint, and broader IT infrastructure. Install, configure, and maintain a variety of hardware and software systems. Conduct network troubleshooting and More ❯

2nd Line Support Analyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced 2nd Line Support Analyst to join their leading support team in Bristol. The Role As a 2nd Line Support Analyst you will deliver BAU More ❯

2nd Line Support Analyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced 2nd Line Support Analyst to join their leading support team in Bristol. The Role As a 2nd Line Support Analyst you will deliver BAU More ❯

2nd Line IT Support Engineer Bristol - Hybrid £30,000 - £33,000 + Additional leave + Life insurance + Private medical insurance + Sick pay This is an excellent opportunity for an experienced IT Support Engineer to join a fast-paced Managed Service Provider (MSP) environment, working on a variety of client projects and … They pride themselves on technical excellence, client satisfaction, and offering employees clear progression opportunities within a collaborative and supportive environment. In this varied role, you will provide 1st and 2nd line support to clients both remotely and on-site, handle escalated service desk tickets, and work closely with the Network Infrastructure team. You'll be … to develop your skills within a supportive MSP environment, with access to a wide range of technologies, professional development, and a great benefits package. The Role: Provide 1st/2nd line support and resolve helpdesk issues. Configure & troubleshoot PCs, servers, and firewalls. Perform system checks, backups, and maintain documentation. Communicate with clients and escalate when More ❯

2nd Line IT Support Engineer Bristol - Hybrid 30,000 - 33,000 + Additional leave + Life insurance + Private medical insurance + Sick pay This is an excellent opportunity for an experienced IT Support Engineer to join a fast-paced Managed Service Provider (MSP) environment, working on a variety of client projects and … They pride themselves on technical excellence, client satisfaction, and offering employees clear progression opportunities within a collaborative and supportive environment. In this varied role, you will provide 1st and 2nd line support to clients both remotely and on-site, handle escalated service desk tickets, and work closely with the Network Infrastructure team. You'll be … to develop your skills within a supportive MSP environment, with access to a wide range of technologies, professional development, and a great benefits package. The Role: Provide 1st/2nd line support and resolve helpdesk issues. Configure & troubleshoot PCs, servers, and firewalls. Perform system checks, backups, and maintain documentation. Communicate with clients and escalate when More ❯

2nd Line IT Support Engineer Bristol - Hybrid £30,000 - £33,000 + Additional leave + Life insurance + Private medical insurance + Sick pay This is an excellent opportunity for an experienced IT Support Engineer to join a fast-paced Managed Service Provider (MSP) environment, working on a variety of client projects and … They pride themselves on technical excellence, client satisfaction, and offering employees clear progression opportunities within a collaborative and supportive environment. In this varied role, you will provide 1st and 2nd line support to clients both remotely and on-site, handle escalated service desk tickets, and work closely with the Network Infrastructure team. You'll be … to develop your skills within a supportive MSP environment, with access to a wide range of technologies, professional development, and a great benefits package. The Role: Provide 1st/2nd line support and resolve helpdesk issues. Configure & troubleshoot PCs, servers, and firewalls. Perform system checks, backups, and maintain documentation. Communicate with clients and escalate when More ❯

2nd Line Service Desk Engineer Salisbury, Wiltshire – Up to £32k DOE Hybrid working (2–3 days in office, flexible) Driving licence required for occasional onsite visits Are you working in IT support and ready to take the next step? Do you enjoy variety – solving issues both remotely and on-site? Looking for a role where … be the perfect next move. Join a long-established and growing Managed Service Provider (MSP) with a strong reputation for service and support. They are now looking for a 2nd Line Service Desk Engineer who can bring technical know-how, a positive attitude, and a focus on great customer service. What’s on offer: A mix of … Active Directory (security and admin) Networking (TCP/IP, DNS, DHCP) Microsoft desktop and Office systems Hardware support What we are looking for: Previous experience in a 2nd Line (or strong 1st Line ready to step up) role Strong troubleshooting and communication skills Calm under pressure and focused on solving problems Ideally, experience More ❯

Job Title: 2nd Line IT Engineer Role This is a fast-paced opportunity to join a growing managed service provider, recently acquired by a major network infrastructure organisation. If you enjoy solving technical problems, thrive in a multi-client environment, and want to sharpen your skills across a variety of technologies, this role is for you. Youll … real-world settings. Career progression Be part of a business that invests in its people with continuous learning, project opportunities, and access to the wider groups expertise. Responsibilities * Provide 2nd Line support for end-users via phone, remote tools, and on-site visits * Manage helpdesk tickets, incident resolution, and escalation when needed * Configure and support … system checks, including backup monitoring and reporting * Document internal processes, maintain client records, and log activities for billing and reporting * Contribute to the delivery of IT infrastructure projects * Support internal IT operations as needed * Participate in the out-of-hours (OOH) rota, if required * Ensure a high standard of client communication and service delivery * Assist account managers with More ❯

Role: 1st/2nd Line Support Engineer Location: Swindon + Field-Based (Local to Swindon) Salary: £26,000 £28,000 A proactive IT Technician is required to deliver first- and second-line technical support across a group of Swindon-based clients. This field-based role involves maintaining technology infrastructure, resolving technical … issues, and providing essential IT support to users. Ideal for someone who combines strong technical ability with excellent communication and a user-focused mindset. The successful candidate for this role must hold a full UK driving licence and have access to own vehicle. Key Responsibilities Provide onsite support for hardware/software issues (PCs, laptops, iPads … printers, AV, networking). Administer and maintain user accounts, devices, and system configurations. Support Office 365 tools including Teams, SharePoint, OneDrive, and email. Maintain accurate records via an IT Helpdesk system. Liaise with third-party vendors and escalate issues where necessary. Conduct routine system checks, updates, antivirus monitoring, and documentation. Assist with onboarding/offboarding of users and More ❯

Role: 2nd Line IT Engineer Location: Bournemouth (Onsite) Salary: £32,000 - £36,000 Fast-Growing MSP | Cloud Infrastructure Exposure | Progression into Projects & 3rd Line Were working with a well-established MSP based in Bournemouth , delivering high-quality IT support and infrastructure solutions to a varied client base. Theyre now hiring a driven and … capable 2nd Line Engineer to join their technical team. This is a fully onsite role , perfect for someone looking to take ownership of escalated support while building their skill set in cloud infrastructure, networking, and project delivery . Youll work closely with senior engineers on both tickets and projects, gaining real-world experience across Azure … exposure to Azure and modern platforms Work Closely with Senior Engineers collaborate on projects and escalations Paid Certifications & Training Microsoft, Azure, Networking & more Clear Progression Path into 3rd Line, Projects, or Cloud Roles Private Medical Cover & Sick Pay Annual Leave + Bank Holidays Regular Team Socials & Events Supportive, fast-paced MSP environment with real technical variety If you More ❯

2nd Line Wintel Analyst Location - Bristol full-time on-site Competitive Salary + Both Core & Voluntary benefits A new and exciting opportunity has arisen in Europes leading independent provider of IT infrastructure services. We are looking for a Security Cleared 2nd Line Analyst to join a small onsite team supporting a well-known aerospace … must be willing to go through DV clearance. What youll do The ideal Candidate will have a minimum of 2 years experience working in Managed Services, providing specialised support across Windows Server platforms. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to More ❯