4 of 4 Ticket Management Jobs in Somerset

Job Description Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go More ❯

Job Description Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go More ❯

escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting … a wide range of IT services Excellent communication skills, patience, and customer empathy Ability to adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and … telephony) Windows 10/11 device management Intune/SCCM (device deployment, patching, compliance) Active Directory/Azure AD (user and group management, permissions) Exchange Online ServiceNow/Remedy/Freshservice (ticketing & ITSM tools) Mobile Device Management (MDM) solutions Networking basics (LAN/WAN/Wi-Fi troubleshooting, VPN) AV/Meeting Room Tech (Zoom Rooms, Teams More ❯

service. Experience/Qualifications: Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies. Knowledge of MS Client operating systems - Windows 11 & Teams Knowledge of ticket management Software licensing Hardware management Exposure to remote support software Email and other productivity tools such as MS Office 365, Office 2016, Office 2010, SharePoint Proactive and … approach to deal with customers with different levels of understanding and at all levels Problem solving and diagnostic skills Flexible and adaptable to change Excellent organisational skills and time management Attention to detail and quality of work Remote and in person user support Following receipt of your application, you will be contacted by one of our experienced hire recruitment More ❯