VMware environments Citrix and Microsoft Remote Desktop Services Networking, VPNs, firewalls, WAN connectivity and TCP/IP Backup, recovery and business continuity Cloud infrastructure and security You'll also get involved in planned maintenance, patching, configuration changes, infrastructure improvements, customer migrations and onboarding projects. A big part … incidents Recognise when to escalate and provide useful technical evidence Share knowledge and help less experienced engineers develop Experience working within an MSP, managed cloud services provider or similarly multi-customer support environment is important. Experience operating at 3rd line or senior technical support level is preferred. The package ...