Service Delivery Manager
- Hiring Organisation
- Trusted Technology Partnership
- Location
- Ringwood, Hampshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £55,000
Service Management System (SMS). Maintain and develop the service catalogue to meet customer requirements. Identify service trends, risks and opportunities for improvement through data analysis. Lead major incident response and recovery activities. Ensure compliance with relevant regulations, standards and internal processes. Gather and act on customer feedback … working within a Managed Service Provider. Strong stakeholder management and relationship-building abilities. Experience managing KPIs, SLAs and service performance reporting. Ability to analyse data and drive continual service improvements. Strong problem-solving and decision-making capabilities. Experience managing major incidents and customer escalations. Excellent organisational, communication and planning ...