Group Incident Manager
- Hiring Organisation
- Sky Group
- Location
- Isleworth, Middlesex, United Kingdom
- Salary
- £ 70 K
customer, financial and reputational impact.Operating as a central coordination function, the team brings together technical experts, service owners, leadership teams and external partners during high-pressure situations, ensuring incidents are managed consistently, communications remain clear, and business priorities are understood throughout the incident lifecycle.Beyond managing live incidents, the team … incidents impacting Sky’s Aggregation Portfolios (Television, Mobile, Broadband, and Telephony) across current and future geographies. You will directly contribute to our Service Availability of 99,995 and support a world-class customer experience.You will continually review and refine group processes and performance. Act as a credible point ...