ITServiceDelivery & Vendor Manager We’re partnering with a leading global professional services firm undergoing a major IT transformation to find an experienced ITServiceDelivery & Vendor Manager to join their Technology Services team. This is a pivotal role ensuring world-class delivery of ITservices and vendor performance across the UK and global offices. You’ll act as the bridge between business stakeholders, service owners, and suppliers making sure ITservices are stable, cost-effective, and continually improving. Key Responsibilities: Oversee day-to-day ITservicedelivery across infrastructure, end … commercial value Manage major incidents and problem management, ensuring clear communication and fast resolution Own service performance reporting and drive continual service improvement initiatives Act as the primary IT business partner for servicedelivery into the organisation You’ll bring: 10+ years in ITService Management, with strong ITIL and vendor management experience Proven More ❯
Frimley, Camberley, Surrey, England, United Kingdom
Michael Page Technology
The ITServiceDeliveryManager supports ITservicedelivery across the EMEA region by enhancing customer experience, managing business relationships, and coordinating incident resolution and project execution. The role involves active collaboration across global teams, focusing on operational excellence, service management, and aligning ITservices with business … goals. Description As part of the global IT Infrastructure & Operations team, you will: Act as the key contact for regional business leaders regarding ITservicedelivery and operations. Lead customer engagement and stakeholder communication across EMEA sites. Ensure high-quality incident resolution in collaboration with ServiceDelivery teams. Support infrastructure projects by … in Change Advisory Boards Promote a culture of continuous improvement, service excellence, and operational efficiency. Collaborate with cross-functional IT teams and Business Relationship Managers to align services with business needs. Profile This organisation is looking for someone who brings a mix of technical knowledge, business acumen, and people skills: Bachelor's degree in Computer Science, MIS More ❯
clients. We're a fast-growing team passionate about delivering exceptional service and fostering a high-performance culture. Job Summary We are seeking an experienced and visionary ServiceDeliveryManager to lead our Helpdesk operations at CloudClevr. In this pivotal role, you will oversee a team of 45 dedicated support professionals, ensuring seamless, high-quality service … delivery to our global customer base. Leadership is at the heart of this position— you'll inspire, mentor, and empower your team to exceed expectations while driving operational excellence and continuous improvement. If you thrive on building high-performing teams and turning challenges into opportunities, this is your chance to make a lasting impact. Key Responsibilities - Team Leadership … operations, including ticket resolution, escalation handling, and resource allocation to maintain SLAs and achieve 99%+ customer satisfaction targets. - Performance Optimisation: Develop and implement strategies to enhance servicedelivery, such as process automation, knowledge base improvements, and KPI monitoring (e.g., response times, resolution rates, CSAT). - Deep technical knowledge of Microsoft and ITservice management is More ❯
