Field Service Helpdesk Specialist
- Hiring Organisation
- ACS Performance
- Location
- Milton Keynes, Buckinghamshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £333,000 per annum
using knowledge resources and established processes * Scheduling and dispatching field service engineers * Monitoring jobs through to completion and keeping customers updated * Maintaining accurate information within service management systems * Escalating complex or high-priority technical issues to the appropriate teams * Managing customer expectations during service incidents * Producing … field service coordination environment. You should have: * Strong diagnostic and problem-solving skills * Excellent customer service and communication skills * Ability to explain technical information clearly to non-technical customers * Experience using ticketing or service management systems * Good general IT skills, including email and spreadsheets * Strong organisation ...