2 of 2 Operational Stability Jobs in the South East

Service Delivery Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we scale our digital and operational capabilities across our UK Operating Companies (OpCos), we are strengthening how IT services are delivered, governed, and continuously improved. We are now looking for a highly … ensure services meet agreed SLAs, manage service performance and escalations, and drive continuous service improvement across the organisation. This role is central to maintaining operational stability while improving service quality, customer satisfaction, and efficiency. You will lead service teams, manage third-party vendors, oversee service processes, and work ...

transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern … service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for the role. Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask ...