Senior Help Desk Technician
- Location
- Reading, England, United Kingdom
main contact for IT requests and escalation point for complex issues. The role supports reliable, secure, and efficient IT services across end-user technology, infrastructure, cloud platforms, enterprise applications, and warehouse systems. Working with the IT team, stakeholders, and vendors, the role supports daily operations, service improvement, cybersecurity … fixes where possible. Prioritise, manage, and resolve incidents, requests, and problems through the ITSM platform. Monitor support queues to ensure timely responses, resolutions, and user communication. Coordinate escalations with internal specialists or vendors as needed. Maintain accurate ticket updates, documentation, and closure details. End User Support Install, configure ...