4 of 4 Case Management Jobs in South London

basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls · Acting as first point of contact … for all inbound customer calls and emails. · Walking customers through the case management process and fulfil customer requests for information. · Resolving technical issues over the phone wherever possible. · Logging and taking ownership of all inbound cases and escalate to the relevant hardware and software support streams. · Utilising excellent … with customers, providing feedback and seeing problems through to resolution. · Ensuring all fault Repair Forms are responded to within 1 working day of submission. Case Logging · Logging all incoming calls and emails. · Tracking of all Fault Report Forms, including hardware, software, and internal IT. · Escalating service issue to the More ❯

basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls · Acting as first point of contact … for all inbound customer calls and emails. · Walking customers through the case management process and fulfil customer requests for information. · Resolving technical issues over the phone wherever possible. · Logging and taking ownership of all inbound cases and escalate to the relevant hardware and software support streams. · Utilising excellent … with customers, providing feedback and seeing problems through to resolution. · Ensuring all fault Repair Forms are responded to within 1 working day of submission. Case Logging · Logging all incoming calls and emails. · Tracking of all Fault Report Forms, including hardware, software, and internal IT. · Escalating service issue to the More ❯

basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls · Acting as first point of contact … for all inbound customer calls and emails. · Walking customers through the case management process and fulfil customer requests for information. · Resolving technical issues over the phone wherever possible. · Logging and taking ownership of all inbound cases and escalate to the relevant hardware and software support streams. · Utilising excellent … with customers, providing feedback and seeing problems through to resolution. · Ensuring all fault Repair Forms are responded to within 1 working day of submission. Case Logging · Logging all incoming calls and emails. · Tracking of all Fault Report Forms, including hardware, software, and internal IT. · Escalating service issue to the More ❯

PM resources. Cost optimisation and commercial awareness About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work More ❯