8 of 8 Problem Management Jobs in South London

users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support … Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change More ❯

production changes and infrastructure deployments related to Office 365 applications. Collaborate with administration teams to troubleshoot network/server issues. Utilize Microsoft 365 Admin Center for user provisioning, permissions management, and troubleshooting. Write and present technical documentation using MS Office suite tools, including PowerPoint, Visio, Word, Excel, and Project. Assist in the migration of large enterprise clients to Office … and manage deployment from various sources. Engage in incident, change, and problem management utilizing the Remedy ITSM application toolset. Provide occasional on-call support during nights and weekends as needed. Required Skills and Experience: Extensive experience with Microsoft Office 365 and expert knowledge of Office 365 ProPlus and online applications. Proficient understanding of Microsoft MDM tools, including Intune … with Exchange, SharePoint, Skype for Business, and hybrid environments. Experience in deploying Office 365 and troubleshooting installation issues. Advanced knowledge of Active Directory and SCCM/MDT engineering. Proven problem-solving abilities and experience in technical troubleshooting. Strong communication and presentation skills, with proficiency in technical writing. Knowledge of project management concepts such as Six Sigma, MBF, and More ❯

production changes and infrastructure deployments related to Office 365 applications. Collaborate with administration teams to troubleshoot network/server issues. Utilize Microsoft 365 Admin Center for user provisioning, permissions management, and troubleshooting. Write and present technical documentation using MS Office suite tools, including PowerPoint, Visio, Word, Excel, and Project. Assist in the migration of large enterprise clients to Office … and manage deployment from various sources. Engage in incident, change, and problem management utilizing the Remedy ITSM application toolset. Provide occasional on-call support during nights and weekends as needed. Required Skills and Experience: Extensive experience with Microsoft Office 365 and expert knowledge of Office 365 ProPlus and online applications. Proficient understanding of Microsoft MDM tools, including Intune … with Exchange, SharePoint, Skype for Business, and hybrid environments. Experience in deploying Office 365 and troubleshooting installation issues. Advanced knowledge of Active Directory and SCCM/MDT engineering. Proven problem-solving abilities and experience in technical troubleshooting. Strong communication and presentation skills, with proficiency in technical writing. Knowledge of project management concepts such as Six Sigma, MBF, and More ❯

and adherence to required Service Level Agreements (SLAs). Prepare for new or modified services, manage the change process, and uphold regulatory and professional standards. Oversee day-to-day management of infrastructure applications and related data repositories. Monitor application performance, measuring and reporting on service availability and capacity to meet business demand. Implement information security protocols to maintain compliance … performance and financial costs, contributing to business efficiency and sustainability. Develop and support continuous service improvement plans to align IT infrastructure with evolving business needs. Facilitate proactive and reactive problem resolution throughout the information system lifecycle, including root cause analysis and implementation of preventive measures. Install, configure, and troubleshoot applications that support IT services. Act as a third-level … understanding of Active Directory, SQL databases, and networking technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Ability to thrive in high-pressure environments, demonstrating strong problem identification, troubleshooting, and resolution skills. Excellent written and verbal communication skills. Proven ability to interface effectively with key software/hardware partners (e.g., Microsoft, AvePoint). Experience with incident More ❯

and adherence to required Service Level Agreements (SLAs). Prepare for new or modified services, manage the change process, and uphold regulatory and professional standards. Oversee day-to-day management of infrastructure applications and related data repositories. Monitor application performance, measuring and reporting on service availability and capacity to meet business demand. Implement information security protocols to maintain compliance … performance and financial costs, contributing to business efficiency and sustainability. Develop and support continuous service improvement plans to align IT infrastructure with evolving business needs. Facilitate proactive and reactive problem resolution throughout the information system lifecycle, including root cause analysis and implementation of preventive measures. Install, configure, and troubleshoot applications that support IT services. Act as a third-level … understanding of Active Directory, SQL databases, and networking technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Ability to thrive in high-pressure environments, demonstrating strong problem identification, troubleshooting, and resolution skills. Excellent written and verbal communication skills. Proven ability to interface effectively with key software/hardware partners (e.g., Microsoft, AvePoint). Experience with incident More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

You will be responsible for managing and supporting infrastructure applications, monitoring performance, and ensuring compliance with information security procedures. Your expertise will contribute to continual service improvement and effective problem resolution throughout the information system lifecycle. Key Responsibilities: Execute processes to support IT infrastructure and service delivery, ensuring alignment with business needs and SLAs.Prepare for new or changed services … information security procedures to maintain compliance across infrastructure applications.Manage system performance, focusing on business performance contributions and financial sustainability.Develop and implement continual service improvement plans.Facilitate both reactive and proactive problem resolution, documenting root causes and preventive measures.Install, configure, and troubleshoot applications supporting IT services.Act as a third-level resource for collaboration applications, collaborating with peers for solution planning and … of Active Directory, Server, Database (SQL), and networking technologies.Experience with virtual platforms (client and server) and Microsoft Office products.Proven ability to work effectively under pressure in a demanding environment.Strong problem identification, troubleshooting, and resolution skills.Excellent written and verbal communication skills.Ability to interface with key software/hardware partners such as Microsoft and AvePoint.Knowledge of incident, change, and problem More ❯

You will be responsible for managing and supporting infrastructure applications, monitoring performance, and ensuring compliance with information security procedures. Your expertise will contribute to continual service improvement and effective problem resolution throughout the information system lifecycle. Key Responsibilities: Execute processes to support IT infrastructure and service delivery, ensuring alignment with business needs and SLAs. Prepare for new or changed … to maintain compliance across infrastructure applications. Manage system performance, focusing on business performance contributions and financial sustainability. Develop and implement continual service improvement plans. Facilitate both reactive and proactive problem resolution, documenting root causes and preventive measures. Install, configure, and troubleshoot applications supporting IT services. Act as a third-level resource for collaboration applications, collaborating with peers for solution … Server, Database (SQL), and networking technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Proven ability to work effectively under pressure in a demanding environment. Strong problem identification, troubleshooting, and resolution skills. Excellent written and verbal communication skills. Ability to interface with key software/hardware partners such as Microsoft and AvePoint. Knowledge of incident, change More ❯