2 of 2 Service Delivery Manager Jobs in South London

Service Delivery Manager ITMS Are you a proactive, client-focused IT professional with a strong background in service delivery? We are recruiting for an experienced Service Delivery Manager to lead IT support operations and ensure exceptional service performance for a busy … multi-site IT environment. This is a high-impact role where youll be responsible for overseeing the quality of service delivered to a core group of key business customers, leading both local and offshore teams, and driving performance against service KPIs. The Role Youll take charge of managing … IT service delivery end-to-end from 1st and 2nd line support to incident resolution and client reporting. Youll be the go-to escalation point for service issues, deliver monthly service reports to clients, and help identify opportunities to improve and expand services. Key Responsibilities Ensure More ❯

Role Title: Service Delivery Manager Duration: 6 Months Location: Remote/Croydon (1-2 Days per Month onsite) Rate: £600 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation … to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary Service Management: * Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices. * Ensure services meet agreed-upon service levels and customer expectations. … changes to IT services, ensuring minimal disruption. * Facilitate change processes and communicate changes to stakeholders. Performance Reporting: * Generate and analyze performance reports to track service delivery metrics. * Present findings to senior management and stakeholders. Continuous Improvement: * Identify opportunities for process improvements and implement best practices. * Foster a culture More ❯