2 of 2 Service Management Jobs in South London

smooth daily operations. Role Provide first-line IT support to council staff via phone, email, and in person Log, track, and resolve incidents and service requests using IT service management tools Escalate unresolved issues to appropriate teams while maintaining ownership and communication Assist with hardware and software … installations, configurations, and troubleshooting Maintain accurate records of IT assets and service activities Contribute to the creation of user guides and knowledge base articles Participate in team meetings, training sessions, and service improvement initiatives Support the procurement and disposal of IT equipment in line with council policies Training ...

capabilities, they are strengthening the leadership of their technology division. As the Head of Platform & Technology Delivery you will lead the engineering and technology service teams responsible for building, operating and evolving their platforms. The role ensures that the technology estate remains reliable, secure and capable of supporting both … Platform and Technology role: Lead the delivery and operation of technology platforms, data systems and infrastructure, ensuring services operate reliably and to agreed service levels. Strengthen delivery discipline across engineering and technology teams, improving planning, prioritisation and execution of development and infrastructure initiatives. Oversee major technology initiatives from business ...