11 of 11 Service Design Jobs in South Wales

user needs. You won't just be validating current performance; you will be building the data infrastructure and strategic roadmap required to support future service expansion. As a User Researcher you will be responsible for: Translate user research into actionable insights, creating detailed "As-Is" and "To-Be" journey … enhance the experience. Define and document business requirements, balancing project objectives with the need to increase first-party data collection for marketing optimization. Lead design walkthroughs with stakeholders, using compelling storytelling, evidence-based research, and design artefacts to justify decisions and drive the design direction. As Senior ...

user needs. You won't just be validating current performance; you will be building the data infrastructure and strategic roadmap required to support future service expansion. As a User Researcher you will be responsible for: Translate user research into actionable insights, creating detailed "As-Is" and "To-Be" journey … enhance the experience. Define and document business requirements, balancing project objectives with the need to increase first-party data collection for marketing optimization. Lead design walkthroughs with stakeholders, using compelling storytelling, evidence-based research, and design artefacts to justify decisions and drive the design direction. As Senior ...

Senior Service Designer £215.06 per day PAYE £274.29 per day Umbrella INSIDE IR35 Full Time 4 Months with option to extend BACKGROUND This is an opportunity to contribute to the discovery phase of the Integrated Care Record, a key initiative to explore and document the best way to codesign … social care. REQUIREMENT Suppliers are required to provide CVs accompanied by the daily rate (inclusive of all fees) for the provision of a Senior Service Designer. DUTIES AND RESPONSIBILITIES Management, Leadership & Training Act as an expert and advocate for best practice, coaching and mentoring teams. Advise and coordinate staff ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control … service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud and security … solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery, and technical teams. ...

Company Description Robiquity is a technology consultancy specialising in low-code and AI solutions. Our clients realise measurable benefits in revenue, profitability and service, with multiples of return on investment, typically in-year. We enable future ways of working with AI and Automation, supporting our clients to completely rethink … shared values. Your Opportunity We are looking for an experienced Consultant with skills in Business Analysis. Skills or interest in User-Centred Service Design and experience in a technology-led environment are advantageous to this role. Technical development and delivery skills are not required for this role. ...

Company Description Robiquity is a technology consultancy specialising in low-code and AI solutions. Our clients realise measurable benefits in revenue, profitability and service, with multiples of return on investment, typically in-year. We enable future ways of working with AI and Automation, supporting our clients to completely rethink … shared values. Your Opportunity We are looking for an experienced Consultant with skills in Business Analysis. Skills or interest in User-Centred Service Design and experience in a technology-led environment are advantageous to this role. Technical development and delivery skills are not required for this role. ...

programmes deliver measurable business value, efficiency, and quality while maintaining alignment with our global standards and frameworks. Working closely with senior stakeholders and client service leads, you will contribute to the ongoing enhancement of ITAM services, focusing on process optimisation, automation, and scalable delivery methods. We are committed … management and delivery governance frameworks. Drive operational excellence by proactively identifying opportunities for improvement and supporting continuous enhancement initiatives. Work with team leaders and service product owners to refine how we deliver ITAM services. Recommend improvements to service design, templates, and tools to increase scalability and efficiency. ...

client locations Salary: Up to £55,000 per year + benefits Security Clearance: Active SC clearance required Key Requirement: Familiarity with Government Digital Service (GDS) standards and practices The Role As a User Researcher, you'll be central to uncovering the needs and behaviours of end-users and ensuring … designed with them in mind. You'll collaborate across multidisciplinary teams to deliver actionable insights that shape inclusive and effective user experiences. Responsibilities Design and lead research activities throughout the project lifecycle — from discovery to implementation Choose and apply the most effective research techniques (e.g., interviews, usability testing, surveys ...

client locations Salary: Up to £55,000 per year + benefits Security Clearance: Active SC clearance required Key Requirement: Familiarity with Government Digital Service (GDS) standards and practices The Role As a User Researcher, you'll be central to uncovering the needs and behaviours of end-users and ensuring … designed with them in mind. You'll collaborate across multidisciplinary teams to deliver actionable insights that shape inclusive and effective user experiences. Responsibilities Design and lead research activities throughout the project lifecycle — from discovery to implementation Choose and apply the most effective research techniques (e.g., interviews, usability testing, surveys ...

experienced User Researcher to join a high-profile Gov/GDS project. You'll play a key role in understanding user needs, shaping service design, and ensuring solutions meet accessibility and usability standards. What you'll do: Plan, conduct and analyse user research across the full product lifecycle … Produce clear, actionable insights for multidisciplinary teams Champion user-centred design and align work with GDS standards Collaborate with designers, product managers and technical teams Support usability testing, user journeys, personas and service mapping What you'll need: Proven experience as a User Researcher within government ...