7 of 7 Service Management Jobs in South Wales

employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Configuration Manager (Service Asset & Configuration Management - SACM) Position Description At CGI, we help some of the UK's most critical organisations operate with confidence by delivering … secure, resilient, and well-governed IT services. As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business-critical operations. Joining our growing Service Management community, you'll lead the governance and continual improvement ...

currently recruiting for a Service Delivery Manager to join a leading Managed Service Provider supporting a major public sector customer. This is an excellent opportunity for an experienced Service Delivery Manager who enjoys building strong customer relationships, driving continual service improvement and ensuring high levels … service delivery within a fast-paced managed services environment. This is a predominantly remote role with one day per week required on-site in Swansea. The Role As the Service Delivery Manager, you will act as the primary point of contact for your assigned customer, ensuring contractual obligations ...

Service Delivery Manager Location: Swansea (1x day per week in office) Salary: £45k Job description We're looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue … enhancement. This is a customer-facing and internally collaborative role, where you'll be responsible for managing customer relationships throughout the service lifecycle-delivering clear communication, maintaining accountability, and driving satisfaction across all touchpoints. Key Responsibilities Own the customer contract and service obligations, identifying risks or gaps ...

Digital & Data Officer, you will lead a department of approximately 60 technology professionals and play a pivotal role in delivering reliable, secure and self-service technology capabilities across the organisation . Responsibilities Lead the transformation of IB's global IT operating model into specialised , domain-aligned teams with clear … accountability and ownership. Provide strategic leadership across infrastructure, cloud operations, security, identity management, corporate systems and IT service management. Drive service reliability, resilience and operational excellence across critical enterprise technology platforms. Establish and embed modern security, identity and risk management practices, including oversight of AI‐related ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

support or a related field? Do you have knowledge of mobile device operating systems (iOS, Android)? Have you got experience with mobile device management (MDM) platforms? This is desirable. Do you have experience with field service management software and working in a regulated industry? Do you have … range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle ...

Enterprisenetworking Firewallsandsecureconnectivitysolutions Endpointmanagementplatforms RMMsolutions MDMplatforms Monitoringandalertingtechnologies Therolewillalsooverseeinfrastructurepatching,endpointcompliance,securityhardeningandservicecontinuityactivities. Security&Compliance Maintainoversightofsecurityoperationsacrosscustomerenvironments. Ensurevulnerabilitiesareidentified,prioritisedandremediated. Leadsecurityincidentinvestigationsandcoordinateresponses. Monitorsecuritytrendsandemergingthreats. EnsureadherencetotheMSPssecuritystandards,ISOcontrolsandcustomercontractualrequirements. Drivecontinualimprovementinsecuritymonitoring,reportingandoperationalmaturity. Collaboratewithcomplianceandgovernanceteamstosupportauditsandcertifications. Thesuccessfulcandidatewillpossessstrongexperienceinvestigatingandresolvingincidentsacrossnetworks,endpoints,cloudplatformsandidentityserviceswhilstoperatingwithinformalSecurityIncidentandMajorIncidentprocesses. ServiceManagement&ITILGovernance OperateinaccordancewithITILandITSMbestpractice. OwnandimproveL3IncidentManagementprocesses. ShiftleftdrivetoL2,ensuringL2teamshavetheskills,toolsandaccessrequiredtoresolveincidentswithouttheneedforL3orArchitectintervention. ReducerecurringincidentsthroughProblemManagementandtrendanalysis. EnsureSLA,KPIandcontractualcommitmentsareachieved. Driveservicematurityinitiativesandoperationalimprovements. Supportknowledgemanagementandshift-leftstrategies. TheMSPsservicegovernancemodelincludesobjectivesaroundSLAperformance,incidentresolution,customersatisfaction,reducingagedincidentsandeffectiveknowledgemanagement. Reporting&DataAnalytics Produceweeklyandmonthlyoperationalandserviceperformancereports. Analyseinfrastructure,securityandserviceperformancetrendsandprovideinsights. Trackresourceutilisationandteamproductivitymetrics. ReportonSLAperformance,incidenttrends,vulnerabilitiesandremediationprogress. … ProvenexperienceleadingseniortechnicalteamswithinanMSP,ManagedServiceorEnterpriseITenvironment. Demonstrableexperiencemanagingteamperformanceandoperationalpriorities. Strongstakeholdermanagementandcommunicationskills. Technical Minimum7years'experienceininfrastructure,networkingandsecurityenvironments. StrongexperiencesupportingMicrosoftAzureenvironments. Expertknowledgeof: MicrosoftEntraID MicrosoftIntune WindowsDefender Microsoft365 ActiveDirectory WindowsServer Networkingtechnologies Firewalls EndpointSecurity RMMplatforms MDMtechnologies Experiencewithinfrastructuremonitoring,patchmanagementandautomationtooling. Strongunderstandingofcybersecurityprinciplesandoperationalsecuritypractices. ServiceManagement StrongunderstandingofITSM. StrongworkingknowledgeofITILprinciples. Experiencedeliveringcontinualserviceimprovementinitiatives. Reporting&Analytics Advancedreportingandanalyticalcapability. Abilitytotransformoperationaldataintoactionablebusinessinsights. Experiencepresentingtechnicalinformationtoseniorstakeholdersandcustomers. Knowledge,Skills&ExperienceDesirable MicrosoftAzurecertifications. ITILFoundationorhigher. MicrosoftSecuritycertifications. CISSP,CISMorequivalentsecurityqualifications. Experienceinretail,hospitalityormulti-siteITenvironments. ExperiencesupportingregulatedorPCI-compliantenvironments. Experienceimplementingautomationandoperationalefficiencies. BehaviouralCompetencies Leadsbyexample. Demonstratesaccountabilityfortheteamandthemselves ...