Senior Support Analyst
- Hiring Organisation
- ROCK
- Location
- Bournemouth, Dorset, UK
- Employment Type
- Full-time
Escalated Complex Issues: Handle the most advanced technical issues escalated from the AST and other support tiers. • Act as a Technical Escalation Lead: Provide mentorship and support to Advanced Support Analysts on challenging tickets and investigations. • Manage Major Incidents (MIM): Take ownership of P1 and critical incidents (MIM), coordinating resolution ...