Taunton, Somerset, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge More ❯
Manage and maintain computer networks to ensure seamless connectivity. Implement and administer cloud deployments within Azure and AWS. Configure and manage firewalls, security policies, and DMZ environments. Administer MicrosoftExchange and Office 365 environments. Oversee data backup solutions, business continuity, and disaster recovery strategies. Implement network security measures to protect against cyber threats. Troubleshoot LAN/… collaborative mindset, working well in a team and supporting others. A commitment to delivering outstanding service and going the extra mile. Desirable Qualifications (or willingness to work towards): Microsoft Certifications (MCP, MCSA). Cisco Certifications (CCNA). Virtualisation Certifications (VMware/Hyper-V). Cloud Certifications (Azure/AWS). Firewall & Networking Certifications (Fortinet, Cisco, SonicWall, Ruckus). More ❯
Gloucester, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
Previous IT helpdesk experience Supporting Windows Desktop environments, Windows 7 & 10 Supporting Windows Server environments Networking LAN, WAN, Firewalls, Routers, Switches, DHCP, DNS Wireless networks Office 365 and Exchange Online Experience in installing, configuring and general PC & laptop maintenance Personal qualities: Committed to quality Well organised Attention to detail Self-motivated Capacity to accept direction, and work as More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Ashdown Group
be suitable for this role of significant responsibility, you MUST be a consummate communicator with demonstrable expertise in the administration and support of Azure, Office 365, Windows Server, Exchange Online, Active Directory and VMware. In addition to this strong IaC automation and scripting skills are expected, so competence with PowerShell, Terraform and/or Bicep are required. Experience More ❯
Salisbury, Wiltshire, United Kingdom Hybrid / WFH Options
Sopra Steria Group
DHCP, DNS etc). Experience leading projects and working as part of a team including preparing and presenting designs to a high standard. Experience with Windows server, AD, exchange SharePoint, group policy. It would be great if you had: Familiarity with industry standard frameworks in project management and architecture (Prince2, TOGAF etc). Cisco Unified Communications, and ideally More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Cloud Decisions
effectiveness, efficiency, and practicality. A deep appreciation for documentation and adherence to procedures. Valuable Technical Experience: Modern Workplace expertise, including IaaS, PaaS, and SaaS. Proficiency with on-premises exchange, O365, and Azure. Knowledge of Hyper-V and VMware. Competency in router and firewall configurations, particularly SonicWall, WatchGuard, and DrayTec. Network installation, configuration, and troubleshooting. Familiarity with wireless technologies … including Ubiquity, DrayTec, and Ruckus. Proficiency with MicrosoftServer from 2012 onwards, including building, configuring, and installing. Proficiency with Microsoft Windows 7 onwards. Familiarity with MacOSX and mobile operating systems (Apple and Android). Applicants with a Microsoft MCP qualification or higher and certifications in any of the mentioned fields will be highly regarded … through Medicash. Private medical insurance with Aviva. Life assurance coverage from AIG. Free counseling services for you and your family. Cloud Decisions are proud to be part of Microsoft UK's Partner Talent Services and able to you to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Motability Operations
with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 815,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are More ❯
Employment Type: Permanent, Part Time, Work From Home
Gloucester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
that supports large-scale enterprise infrastructure. As Senior Enterprise Systems Administrator, you’ll lead a small team while taking technical ownership of on-prem and cloud environments. From Exchange and AD to Azure, M365, Intune, SCCM, and server patching, you’ll be the go-to expert for all things infrastructure. You’ll also contribute to continuous improvement, automation … What You’ll Be Doing Leading the configuration, management, and optimisation of Active Directory and Group Policy (including complex group nesting, privileged access, and automation). Supporting hybrid Exchange environments (on-prem and online) including mail flow, transport rules, shared mailboxes, and migrations. Administering Microsoft 365 and Azure, including PowerShell scripting, licensing, security and compliance settings … mentoring technical teams. Specifically, we’re looking for: Ideally a minimum of 7 years' experience in systems administration or infrastructure engineering. Strong knowledge across Active Directory, Windows Server, Microsoft 365, Exchange Hybrid, Azure, PowerShell scripting, and endpoint management tools like Intune and SCCM. Experience supporting high-availability environments, with a focus on security, resilience, and user More ❯
as the final escalation point for 2nd/3rd line technical support issues Provide hands-on troubleshooting across desktops, servers, networks, cloud platforms and telephony Support cloud environments (Microsoft 365, Exchange, SharePoint, basic Azure admin) Handle issues with routers/firewalls, VPNs, and wireless networks Oversee installation, configuration and maintenance of user systems (Windows/macOS … an MSP or multi-client setting Demonstrable experience leading or mentoring engineers (formally or informally) Excellent troubleshooting skills across Windows, macOS, networking, and cloud environments Knowledge of M365 (Exchange, Teams, SharePoint, Admin portals) and basic Azure admin Familiarity with networking concepts: DNS, DHCP, VLANs, VPNs, routers, firewalls (e.g. Draytek/Ubiquiti) Exposure to VoIP systems (Yeastar, Horizon or … similar) Experience with RMM and ticketing systems (HaloPSA, Datto RMM or similar) Desirable (Not Essential) Certifications such as CompTIA A+/Network+, Microsoft MCP/MCSA, or ITIL Foundation Experience updating and managing Wordpress websites Previous experience in a small-business or hybrid role with varied responsibilities What’s on Offer? Competitive salary up to £35,000 Annual More ❯
five every year. A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. A new electric car in exchange for part of your gross salary, subject to conditions. Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Data Careers
self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues. Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in the organisation's ITSM tool (IFS Assyst). Escalate issues in line with … and standard operating procedures. Skills and Experience: Proven experience in a Service Desk or 1st/2nd Line IT Support role. Strong knowledge of: Windows 10/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Experience with ITSM More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Purple Computing Ltd
apply. Job Description Resolve escalated incidents efficiently within the SLA. Provide detailed diagnosis and documentation for issues. Deploy, configure, and maintain systems: Windows, macOS, O365, Azure, Entra?ID, Exchange, Synology, Ubiquiti, Tailscale, 3CX, MDM. Support hardware, networking, VPNs, printers, peripherals, and server/workstation breakdowns. Consult L3 experts when encountering complex or undefined issues. Drive knowledge transfercreate KB … to research and learn on the job. Base Technical Skills Familiar with Apple hardware and software, including macOS and iOS. Familiar with common cloud business platforms such as Microsoft 365 and Google Workspace. Confident in supporting and deploying commonly used SaaS platforms such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive, and Sharepoint?. Familiarity with … the use of VLANs, firewalls and other techniques for network segmentation and endpoint security. Familiarity with advanced cloud directory, SAML/SSO and various modern authentication methods, e.g. Microsoft Entra (Azure). Experience installing and troubleshooting standard office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms, including email service migrations, deliverability and More ❯
and mentorship for industry-recognised certifications. As a 2nd Line Support Analyst, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and … your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active … Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Interested? This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you’re ready to apply your expertise in More ❯
Stonehouse, Gloucestershire, South West, United Kingdom
Hunter Selection
As the successful 2nd Line engineer, you will have experience in some of the following: Experience in an MSP Have a relevant qualification in IT Experience in supporting Microsoft office- Exchange, Intune, OneDrive A good understanding of the basics of networking Experience with Active Directory, DNS, DHCP Excellent customer service skills Excellent communication skills This is More ❯
As the successful 2nd Line engineer, you will have experience in some of the following: Experience in an MSP Have a relevant qualification in IT Experience in supporting Microsoft office- Exchange, Intune, OneDrive A good understanding of the basics of networking Experience with Active Directory, DNS, DHCP Excellent customer service skills Excellent communication skills This is More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Data Careers
IT Service Desk Technician Gloucester (on site) Salary: £32 - 34K + a range of UK Employee Benefits including excellent Pensions scheme Key skills: Active Directory, Exchange, Windows 10/11, Intune, MS Office 2016 and 365, Outlook, SharePoint, ITIL Our client is a high-profile organisation with a successful Service Desk team delivering first class frontline support service … self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues. Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in the organisation's ITSM tool (IFS Assyst). Escalate issues in line with … and standard operating procedures. Skills and Experience: Proven experience in a Service Desk or 1st/2nd Line IT Support role. Strong knowledge of: Windows 10/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Excellent communication skills More ❯
Stonehouse, Gloucestershire, South West, United Kingdom
Hunter Selection
a successful and technically strong workforce based in Stonehouse. The successful candidate for this role will possess strong skills across IT infrastructure, with a strong grasp of the Microsoft stack, and associated technologies. You will ideally have relevant qualifications, although this is not essential and strong practical experience is seriously considered. Benefits for the 3rd Line engineer … bank holiday, Birthday off Pension scheme Social events Private Healthcare As an expeierience Infrastructure Engineer, you will have strong skills in: Windows o/s Azure Windows ServerExchange Intune Hyper-V M365 Active Directory Dell Server Cisco Microsoft Office If you are interested in this role or looking for something similar, please contact Harry Davies More ❯
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering … 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as … a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you'll need: MSP background - essential Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy More ❯
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering … 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as … a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you'll need: MSP background - essential Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy More ❯
Corsham, Wiltshire, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
using Software Defined Datacentre (SDDC) Secure cryptographic provisioning, PKI, ADFS, proxy services Defence Lines of Development and MOD Capability Integration Technical expertise across: VMware Horizon, ESXi, vCentre, vSAN MicrosoftServer (Apply online only , Windows 10, Exchange, SQL, Skype, Group Policy Linux-based VDI solutions Experience with MOD service management tooling and ITIL Strong communication and analytical More ❯
hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience … Microsoft 365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. Working knowledge of Word and Excel Good understanding of security and ability to explain importance to end users Familiarity with backup principles and experience with at least 1 platform Apple Mac experience would be nice Clean UK driving licence and appropriate car … Working knowledge of networking and firewalls, Group Policy, ExchangeServer, Active Directory Service desk software, RMM Minimum 1 year in industry Good planning, verbal and written communication skills Wide knowledge of computing principles independent of vendor specific technology On offer: 20 days holiday + bank holidays Standard working hours Monday – Friday 8.30 – 5.00 Potential to progress/develop More ❯
Corsham, Wiltshire, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
applying security architectural expertise within the the following technical environment: VMware's Virtualised Desktop Infrastructure (Horizon) product set. Virtualisation technologies such as VMware ESXi 6.5, vCentre 6.5, vSAN Microsoft Windows Server 2008 R2, 2012 R2, 2016 and 2019 core operating systems. Additional Microsoft based technologies such as Exchange, Skype, SQL, and Group Policy. MicrosoftMore ❯
hours per week. Inside IR35 (VIA Umbrella) At least one year's experience of working in an IT specific role, ideally in a managed services environment using Microsoft IT Services: MS Active Directory, Azure, Exchange and Intune. Experience of working in a technically complex IT environment. Experience of working within a Managed Services Provider environment (MSP … with widely varying requirements and priorities. Must have a Drivers' Licence and a car Keywords: IT support, Support Engineer, 1st line, 2nd line, AD, MS Active Directory, Azure, Exchange, Intune. More ❯
Engineer duties as and when necessary. What you'll need Sound knowledge and experience in first and second-line IT support to agreed SLAs Good working knowledge of Microsoft products, especially Windows10, Windows11, O365 and SharePoint Excellent communication and customer service skills Experience working to establish incident management and request fulfilment SLAs Experience with performance metrics for call … five every year. A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. A new electric car in exchange for part of your gross salary, subject to conditions. Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay More ❯
is pivotal in supporting the rollout of consistent information management practices across the project and its tier 1 supply chain. You will define and drive the adoption of Exchange Information Requirements (EIR), ensuring seamless information exchange and compliance with industry best practices, including ISO 19650 principles for lifecycle information management. Key Responsibilities : Capture business requirements for … information exchange and translate them into comprehensive EIR documentation. Advocate and implement ISO 19650 principles to ensure best practice lifecycle information management. Collaborate with project workstream leads and suppliers to drive adoption of information management protocols. Produce reports and presentations to communicate progress, risks, and opportunities to the Information Management Lead. Develop user-friendly training materials and guidance … data management within capital, construction, or infrastructure projects. Strong technical knowledge of designing and embedding information management protocols, preferably aligned with BS1192 or ISO 19650 standards. Proficiency in Microsoft Office (Excel, Word, PowerPoint) for data analysis and documentation. Excellent communication and stakeholder engagement skills to collaborate with cross-functional teams and external suppliers. Ability to produce clear, concise More ❯