Service Desk Analyst
- Hiring Organisation
- Required IT
- Location
- Bristol, Avon, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £30,000 per annum
Support professional who enjoys working in a fast-paced environment and delivering an outstanding customer experience. You'll have strong technical troubleshooting skills and understand the importance of following IT Service Management best practices. Essential Skills & Experience Strong understanding of ITIL principles (ITIL v4 Foundation certification or equivalent … Excellent technical troubleshooting and problem-solving skills. Experience using IT Service Management (ITSM) tools to manage incidents and service requests. Outstanding customer service and communication skills with the ability to explain technical issues to non-technical users. Strong organisational skills with the ability to manage multiple priorities effectively. ...