Problem Manager
Bristol, Gloucestershire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Virgin Money
Problem Management. The role requires the person to ensure compliance with these procedures, recording & monitoring progress towards a resolution for all problems and work towards continual service improvement through trend analysis and active engagement with technical resolver teams. What you'll be doing Arrange and undertake Post Incident Reviews (PIRs) aligning accountability to the Resolver Groups to ensure … deliver results and identify ways to improve performance and effectiveness. Creating and managing dashboards, reports, and visualisations using Power BI to provide insights and support decision-making processes. Develop trend and theme analysis across the Incident and Problem estate looking for repeat offenders and highlighting these back to the Resolver groups to action. Ensure customer focus and quality … skills relevant to the stakeholder audience Ability to deliver multiple priorities in a rapidly changing environment. It's a bonus if you have but not essential Experience using various trend analysis methodologies to support identification of problem across multiple services. The role supports a 365x24x7 Major Incident Management function. Red Hot Rewards Generous holidays - 38.5 days annual leave More ❯
Employment Type: Permanent
Salary: GBP Annual
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