8 of 8 ITSM Jobs in South Yorkshire

experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role. ...

software, networking, and infrastructure Experience supporting Windows and/or Linux server environments Strong understanding of diagnosing and resolving infrastructure-related issues Familiarity with ITSM and ticketing platforms. Experience with ManageEngine ServiceDesk Plus would be beneficial Excellent communication skills with the ability to explain technical concepts to non-technical users ...

security tickets. Technical Skills: Experience with SIEM platforms (e.g., Microsoft Sentinel). Experience with EDR/XDR tools (e.g., CrowdStrike). ServiceNow or similar ITSM/SecOps platforms. Ability to write and optimise KQL queries (essential). Knowledge of scripting/query languages (e.g., Falcon Query Language) is advantageous. Analytical ...

weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs). First-Contact … support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email ...

repetitive IT helpdesk tasks, including: Password resets Account unlocks Software access requests Knowledge-based troubleshooting Integrate with enterprise platforms including ticketing, identity, collaboration, and ITSM systems. Implement prompt orchestration, guardrails, fallback logic, and human handoff mechanisms. Own feature delivery from solution design through deployment and production release. Required Skills & Experience ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes. … service lifecycle activities Supporting and improving incident management and recovery processes, ensuring lessons learned are embedded Profile You will bring strong experience across IT service management and governance within an enterprise environment, alongside the ability to influence and drive improvement. Essential experience & skills: Significant experience within an Enterprise Service Management ...

with globally distributed teams service teams. Lead through influence in a matrix environment, taking accountability for outcomes. What youll need Experience: Experience in IT service management or operational leadership, such as service desk, team leader or similar roles. Experience managing performance, stakeholders or service delivery environments. Skills and behaviours … influencing skills. Resilient and comfortable working in a fast-paced, high-demand environment. Desirable: ITIL knowledge or certification. Experience with ServiceNow or similar ITSM tools. Experience working in large or complex service environments. ...

IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead … recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management/IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid ...