7 of 7 Problem Management Jobs in South Yorkshire

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

before they become problems. In addition to a strong Service Design and Service Transition background, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Prior experience of SAP programmes, ideally SAP ERP Experience working in complex, enterprise-level organisations as part … of a large programme team Excellent stakeholder and vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement The rate is dependent on skills and experience but is expected to be in the range of £(Apply online only) per day. This contract is inside IR35. For further information, please apply online and More ❯

and strategic improvement of HSBC's global Unified Communications services. We are seeking a highly experienced and technically proficient Senior manager to lead a small team focused on incident management and drive incident reduction across the UC technologies. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and … return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Focus on • Global service ownership (Zoom, Cisco, AV, IPTV) • Incident and problem management leadership • Vendor and stakeholder management • Team performance and capability development • Operational resilience and compliance To be successful in this role you should meet the following requirements … communications architecture, SIP trunking, and PSTN integration. • Experience with Audio Visual systems, IPTV, Digital Signage, and Video on Demand platforms. • Lead critical incident response, root cause analysis, and implement problem prevention strategies. • Use monitoring tools (e.g., ThousandEyes, Splunk, Zoom Dashboard) to analyse and optimize performance across a global WAN. • Implement automation scripts/workflows to reduce manual effort and More ❯

helping people to fulfil their hopes and realise their ambitions. Hybrid working 24/7 shift pattern Role Purpose The role holder will adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services, whilst capturing accurate incident lifecycle milestones & drive improvement of recovery times. The role holder will lead service … from the incident, the role holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major Incident Reviews in conjunction with the Problem Management discipline, to track actions and prevent a recurrence of the incident. Responsibilities Triage/Prioritise Incidents Lead Service Recovery Facilitate Technical and Business Engagement along with Management Escalation Call (MEC) process Communicate recovery progress to Senior Management/Executives Issue Major Incident Notification (MINs), contribute to Incident/Major Incident Reviews and Execute the Incident Management Practice Key Skills Required Require strong experience in Major Incident and Service management within large enterprise level organisation Mush have background in managing shift rota Technical Teams More ❯

Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create … and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Soluss bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data … proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are More ❯

Engineering, Infrastructure, DevOps, or Technical Operations.Demonstrated experience leading global technical teams in complex, high-scale environments.Deep expertise in incident recovery, automation, systems design, and platform reliability.Strong working knowledge of problem management, root cause analysis frameworks, and resilience engineering principles.Experience designing and running resilience exercises, chaos engineering, or incident scenario testing at scale.Comfortable operating in regulated environments and partnering … with Risk and Compliance functions.Excellent stakeholder management and communication skills, with the ability to lead through influence at senior levels.Core CompetenciesTechnical Depth - Ability to dive deep across infrastructure, applications, and cloud-native architectures.Recovery Leadership - Skilled in coordinating technical resources under pressure to resolve incidents rapidly.Reliability Thinking - Strategic mindset focused on system robustness, automation, and prevention.Change Agent - Drives cultural and More ❯

or Technical Operations. Demonstrated experience leading global technical teams in complex, high-scale environments. Deep expertise in incident recovery, automation, systems design, and platform reliability. Strong working knowledge of problem management, root cause analysis frameworks, and resilience engineering principles. Experience designing and running resilience exercises, chaos engineering, or incident scenario testing at scale. Comfortable operating in regulated environments … and partnering with Risk and Compliance functions. Excellent stakeholder management and communication skills, with the ability to lead through influence at senior levels. Core Competencies Technical Depth - Ability to dive deep across infrastructure, applications, and cloud-native architectures. Recovery Leadership - Skilled in coordinating technical resources under pressure to resolve incidents rapidly. Reliability Thinking - Strategic mindset focused on system robustness More ❯