Sheffield, England, United Kingdom Hybrid / WFH Options
Henderson Scott
days per week onsite) 6 months (Inside IR35) £530 p/d Are you an experienced BI Developer with a knack for problem management and proactive problem solving? My client is looking for a skilled professional to join their team, supporting the problem management team with your expertise … in predictive analysis. Your strong background in ServiceManagement or Problem Management, coupled with proficiency in utilising ServiceNow for data analysis and reporting, will be crucial in this role. Responsibilities: Design, develop, and maintain BI solutions using ServiceNow, Power BI, and Qlik Sense. Develop and deploy dashboards … reliability. Develop and execute complex queries to extract and manipulate data. Ensure data security and compliance with relevant policies and regulations. Support the problem management team by using Qlik Sense for predictive analysis. Develop a predictive analysis-based problem management dashboard using Power BI, with ServiceNow as the more »
Strong understanding of data modelling and integration concepts within the Power Platform. Familiarity with Microsoft 365 and Dynamics 365 integration points. Demonstratable people and servicemanagement experience. Excellent customer service and communication skills. Development experience in other platforms or languages such as C Sharp, .Net If you … Assist to develop and customise Power Platform solutions, including Power Apps, Power Automate, and Power BI. Assist the technical team in overseeing Dataverse data management for our clients. Serve as the escalation point for service, technical inquiries, issues, and escalations related to Power Platform applications. Oversee the delivery … of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead technical power platform engineers across different customer accounts, take ownership of deliverables and be responsible for the more »
Sheffield, England, United Kingdom Hybrid / WFH Options
Synchro
forums. Key responsibilities include: with Architecture: Work with the architecture team to understand the current setup and problems experienced. Advise on improvements to enhance service delivery and resolve repeat incidents. with Technology Portfolios: Ensure that new services are developed and launched with solid infrastructure standards, providing a strong foundation … investment. Supplier and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for ServiceManagement: Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and servicemore »
Sheffield, England, United Kingdom Hybrid / WFH Options
Stealth iT Recruitment
Data Scientist Location: Hybrid - 2 days per week in Sheffield Role Description: Need to display evidence of past work in problem management/proactive problem management, which would be beneficial. Should have prior experience in ServiceManagement or Problem Management. Should also demonstrate proficiency in utilizing more »
First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT ServiceManagement tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that … of the call, setting expectations appropriately at each communication. Provide assistance with and perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required. You will deal with a wide range of support calls including password resets, Office 365, Microsoft Windows more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
INCLUSIVE CONSULTING
future development of the digital platform and products. Day to day, you will lead the work to develop and refine requirements for platform and service enhancements, delivering innovative solutions and ensuring live services are managed securely and cost-effectively. Key Objectives and Responsibilities: Leadership: Own service design for … platform Contribute to strategic decisions and collaborative culture Improve agile practices and customer-focused design Roadmap Delivery: Lead technology vision and roadmap delivery Project management of platform enhancements and legacy transitions Plan and prioritize resources effectively Manage third-party services and contractors ServiceManagement: Set and manage more »
Employment Type: Permanent, Part Time, Work From Home
will I be doing? Provide strong leadership, as you’ll be responsible for supporting colleagues across the UK and globally. Managing the ITIL-based service function, managing SLAs and KPIs. Ensure that platforms are built and maintained to meet the required security standards. Provide support services to the business … successful delivery and integration of infrastructure services, as well as any future changes. What do I need? Proven experience in an infrastructure/IT management role. Strong expertise in ITIL-based servicemanagement Experience and understanding of Windows, AD, 365 Cloud, Networks (WAN, Firewalls, Wireless), Virtualisation etc. more »
and the ability to work well under pressure is required to manage unpredictable workloads Be results and customer-focused Self-motivation and effective time management skills including a willingness to learn new skills and methods for delivering services Ability to think creatively and to problem solve Excellent customer service skills Happy to travel between sites when required Demonstrable experience with a range of business applications Desirable: Knowledge of ITIL servicemanagement best practice Good technical understanding of IT & Digital fields Experience working for a house builder Building and engaging user communities GCS is acting as an more »
Sheffield, Yorkshire, United Kingdom Hybrid / WFH Options
Confidential
DOE + Bonus + Benefits Role purpose: This is a customer facing role that would suit someone coming from an existing or previous technical servicemanagement role. It is a hybrid role combining customer relationship with solution design development and an overall focus on quality of technical design... more »