17 of 17 Customer Service Jobs in Southampton

Location: Southampton Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now … expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers/EPoS Engineer . As a member of our team, you will be based in the field, covering the Southampton area. You will benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/EPoS systems Planned and regular maintenance of all on More ❯

Service Manager – Managed Print Solutions Location: Hampshire (Field-Based & Office Support) Salary: Competitive + Company Car or Car Allowance Our client are a well-established and trusted dealership with a strong reputation for delivering high-quality managed print solutions across Hampshire. Known for their commitment to customer service, they provide end-to-end support including the supply … installation, and servicing of multifunctional devices (MFDs). As part of their continued growth, they are looking for an experienced Service Manager to ensure exceptional service delivery, maintain strong client relationships, and support the efficient operation of their service team. Key Responsibilities Deliver planned preventative maintenance to maximise uptime and performance of MFDs. Diagnose and resolve breakdowns … using remote troubleshooting where possible or attending customer sites when required. Oversee the refurbishment and lifecycle management of preowned equipment. Manage parts and consumables stock, ensuring availability of critical items. Respond to emergency service call-outs promptly and professionally. Coordinate and manage daily service schedules, typically 2–3 field calls plus remote/phone support. Provide guidance More ❯

Field Service Engineer/Break-Fix Engineer Multiple UK Locations | Flexible Hours (Day & Evening Work Available) We are looking for reliable and experienced IT Field Service Engineers to join our nationwide team, supporting customer sites across the UK. This is a hands-on, field-based role where you’ll be travelling to client locations to deliver IT … break-fix support, installations, upgrades, and general maintenance of hardware. You’ll be the face of our service, so professionalism, technical knowledge, and great communication are key. The role offers variety, independence, and the chance to work across different industries and customer environments. What you’ll do: Attend customer sites to carry out IT break-fix, installations … and upgrades Diagnose and resolve hardware issues efficiently to minimise downtime Deliver excellent customer service, keeping clients updated throughout Accurately record and report all tasks carried out Work flexibly across day or evening shifts, depending on customer needs What we’re looking for: Previous experience in a field-based IT support or break-fix role Strong troubleshooting More ❯

a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely … positioned to deliver greater value to our customers and create new opportunities for our people. As a Vertiv UPS Customer Service Engineer, you will be primarily responsible for startups, planned maintenance, and emergency repairs of UPS, Emergency Lighting, battery systems, power distribution (STS), and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent … rapport with our customers, sales teams, distributors, and others that fall within your area of expertise, whist maintaining active and open dialogue with the wider Vertiv service management team. What kind of work will you be doing? Planned routine maintenance of UPS and associated battery systems. System commissioning, startup, load bank and site acceptance testing. Remedial work tasks either More ❯

Customer Success Manager – (SaaS/property tech) Salary: £45–60k (DOE) + excellent benefits including a bonus, flexible working, private healthcare, generous pension, monthly training and more Location: Fully Remote (with occasional UK travel) My client is a fast-growing property tech company that’s changing the way the industry works. Over the past decade, they’ve built a … strong reputation for innovation and customer service, and now they’re expanding across the UK. Their success comes down to one thing – their people. They are a close-knit, passionate team who genuinely care about delivering an exceptional experience for customers. They have created a brand-new role for a Customer Success Manager to join them on … strong, trusted relationships and helping customers get the most out of the platform. Spotting opportunities to add value, whether that’s through new features, training, or insights. Championing the customer’s voice internally – you’ll make sure their feedback shapes the product roadmap. Staying on top of industry trends and sharing knowledge that helps customers thrive. What it’s More ❯

materials and provide technical support to end users, ensuring smooth adoption of new features and enhancements. Key skills & experience: Strong hands-on experience with Microsoft Dynamics 365 CRM (Sales, Customer Service, Marketing, Field Service) Proficiency with the Power Platform (Power Apps, Power Automate, Power BI) Experience in custom workflows, plugins, and integrations Knowledge of C#, .NET, JavaScript More ❯

Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing As a Service Advantage Technician you will be providing customers with a professional and efficient installation, maintenance, and repair services on an increasingly broad range of equipment and devices that Ricoh support … including audio-visual, network devices, servers, routers, smart lockers. Key Accountabilities To provide a technical service to customers, including installation, maintenance, and repair of a wide range of Service Advantage products. To embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time. To drive self-improvement and continuous professional development … with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support. To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties. Management and control of stock, to improve first time fix levels to customers, and to minimize stock losses. We are an More ❯

enjoy supporting customers, troubleshooting, and keeping things running smoothly? This could be the perfect role for you! As an Application Support Specialist , you'll be at the heart of customer success, helping businesses by providing first-class technical support. Every day will bring variety - from tackling front-line support queries to investigating deeper technical issues. ?? What You'll Be … cases to meet SLAs and keep customers happy ?? Documenting software defects and program changes ??? Testing and applying configuration and release changes ?? Upgrading sites with new releases and fixes ?? Supporting customer implementations and site 'go-lives' ?? What We're Looking For You don't need prior knowledge of this specific ERP system (training provided ?), but you'll stand out if … you bring: ?? Experience working in a software support environment ??? Database and SQL skills (a big plus!) ??? Knowledge of ERP software packages ?? Excellent written & verbal communication skills ?? Great customer service and confident telephone manner ?? Strong analytical and problem-solving ability ?? Ability to prioritise workload and stay calm under pressure ?? Willingness to keep learning and stay up to date with More ❯

Service Desk Analyst - 12 Month FTC Windows, ITIL, Agile, Active Directory Hybrid - 2 days per week in the Southampton Office £37,000 - £42,000 We are seeking an experienced and proactive Service Desk Analyst to manage the daily operations of a busy Service Desk. This role is ideal for a highly organised person with strong technical skills … in enterprise IT environments. You'll be responsible for coordinating support activities, resolving escalated issues, driving continuous improvement, and ensuring service standards are consistently met or exceeded. Key Responsibilities: Act as the first point of contact and escalation for both ICT staff and end-users. Ensure incidents and service requests are logged, tracked, and resolved in a timely … and professional manner. Produce regular reports on key incidents and trends, with analysis and recommendations. Support the implementation of service improvement initiatives and process enhancements. Maintain accurate records of hardware and software assets, ensuring effective inventory control Liaise with third-party suppliers and vendors to ensure SLA adherence and timely issue resolution. Assist with the introduction of new services More ❯

Excellent opportunity for a driven sales executive to join a fast-growing software as a service (SaaS) company based in Southampton. The role will have many responsibilities, but the focus will be for you to drive qualified leads and shape our client's outbound sales strategy. This is an excellent opportunity for a sales executive with a couple of … office-based role in Southampton. Due to the location of the office, it's essential you drive. Skills and experience required: 2+ years' experience within sales, business development or customer success role for tech focused company Passionate about delivering excellent customer service Strong written and verbal communication skills Proficient in CRM platforms - HubSpot Research tools - LinkedIN Sales More ❯

Excellent opportunity for a driven sales executive to join a fast-growing software as a service (SaaS) company based in Southampton. The role will have many responsibilities, but the focus will be for you to drive qualified leads and shape our client's outbound sales strategy. This is an excellent opportunity for a sales executive with a couple of … office-based role in Southampton. Due to the location of the office, it's essential you drive. Skills and experience required: 2+ years' experience within sales, business development or customer success role for tech focused company Passionate about delivering excellent customer service Strong written and verbal communication skills Proficient in CRM platforms - HubSpot Research tools - LinkedIN Sales More ❯

be responsible for the following duties: Assisting in the installation, configuration, and maintenance of telecoms equipment (e.g., broadband, fibre, VoIP, and mobile systems) Supporting fault diagnosis and repair on customer sites or remotely Learning how to test and commission telecoms services to ensure quality and connectivity Working outdoors and indoors in both residential and commercial environments Following safety procedures … every message, and every connection, there’s a dedicated team of individuals who are the heartbeat of Zappie. Our team is a mix of industry veterans, tech whizzes, and customer service superstars. Together, we’re building something special. At Zappie, we know that it’s the people who make the difference. It’s about more than just lightning More ❯

Merchant Sector Experience Preferred) £32,000 - £35,000 + benefits (25 days holiday + bank holidays, pension) Office-based, Southampton (5 days per week) We're looking for a customer-focused individual with experience in the builders or plumbing merchants sector to join our growing team in Southampton as an Application Support Consultant . This role is ideal for … working in a builders, plumbing, or similar merchant environment Understanding of sales and purchasing processes Exposure to ERP or stock management systems (e.g., Sage, SAP, etc.) Strong communication and customer service skills Willingness to learn and grow in a technical support role More ❯

Consultant (Application Support, ERP Support, SQL, Software Support, Technical Support) is required by a fast-growing, award-winning ERP software vendor based in Southampton. This ERP company is a customer-focused technology business that provides perfect-fit ERP solutions to over 2,500 customers worldwide. With a strong reputation for innovation and a highly collaborative culture, they offer exceptional … career development opportunities and a supportive, dynamic environment. You will need: Experience in an application software support environment Strong communication and customer service skills Technical ability to troubleshoot and resolve support issues Good knowledge of SQL or database skills Experience with ERP systems is highly advantageous Hands on support experience with MS Dynamics, Sage, Xero, Kerridge, Biztrack, P21 … this role, you will provide remote support to ERP users, troubleshoot technical issues, apply configuration fixes, maintain accurate case records, and escalate problems where necessary. You'll also support customer implementations, test system changes, and provide training as required. This is a varied, hands-on role based in the Southampton office. Why Join this ERP Company? Full training on More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

your potential, and build something you're proud of? If so then you could be who we are looking for. Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest. What You'll Be Doing You will connect More ❯

This could be your next career move. We're on the lookout for a Regional Manager to lead multiple stores across Sussex, Surrey, Hampshire, and Dorset for a growing, customer-focused tech retailer. This is a fantastic opportunity to join a business that values innovation, autonomy, and people development. What you'll be doing: As Regional Manager, you'll … take full ownership of your region-leading, coaching, and supporting Store Managers to deliver commercial success and top-tier customer service. You'll focus on driving sales, building high-performing teams, and ensuring operational excellence across every site. You'll be part of a leadership team that values your input, trusts your expertise, and gives you the freedom to … management, ideally in a target-driven setting A motivational leader with a clear passion for developing people and driving performance Strong commercial awareness with the ability to balance sales, service, and team engagement Experience in tech or telecoms retail is an advantage, but not essential A self-starter who thrives with autonomy and is confident making decisions Why join More ❯