5 of 5 Service Management Jobs in Southampton

Senior Service Desk Analyst - 12 Month FTC Windows, ITIL, Agile, Active Directory Full-Time in the Southampton Office for the first 1/2 months, then Hybrid. £37,000 - £42,000 We are seeking an experienced and proactive Senior Service Desk Analyst to manage the daily operations of a busy Service Desk. This role is ideal for … a highly organised person with strong technical skills in enterprise IT environments.You'll be responsible for coordinating support activities, resolving escalated issues, driving continuous improvement, and ensuring service standards are consistently met or exceeded. Key Responsibilities: Act as the first point of contact and escalation for both ICT staff and end-users. Ensure incidents and service requests are … logged, tracked, and resolved in a timely and professional manner. Produce regular reports on key incidents and trends, with analysis and recommendations. Support the implementation of service improvement initiatives and process enhancements. Maintain accurate records of hardware and software assets, ensuring effective inventory control Liaise with third-party suppliers and vendors to ensure SLA adherence and timely issue resolution. More ❯

including hardware, software, networks, cloud, IT services and cyber security. Understanding of the controlling processes for, and experience of a significant portion of, the systems engineering lifecycle (e.g. requirements management, configuration management) Understanding of different lifecycles/methodologies (incremental, SAFe agile, DevOps) Strong architecture skills, alongside process and leadership skills Experience in leading large multi-discipline technical teams … 70+ people on programmes above £100M Experience in Enterprise IT and Service Management programmes Understanding of Zero Trust, Secure By Design, Data Centricity, AI and ML Process Skills/Experience: Experience of the key engineering lifecycle reviews e.g. System Requirements Review (SRR), Critical Design Review (CDR) Experience in performing design trade off working with other architects and engineers … to deliver an integrated and coherent solution Understanding of service operations and security operational management planning Experience working in both delivery and proposal environments and leading key elements of a bid response Ability to generate Basis of Estimates and schedules for security aspects of delivery Experience of designing a secure software development lifecycle (SDLC) for a customer that More ❯

agile collaborators. The Role The Technology PM will manage and support a range of technology and digital projects across multiple brands and platforms. This involves project coordination, digital content management and technical knowledge for multiple clients across the Outform group. Job Title : Technology Project Manager Reporting to : Technology Director Location: Fleet, Hampshire, UK Hours of Work: 9am – 5.30pm 37.5 … various CMS platforms. Perform content checks, adaptations, and implementation within CMS. Maintain and optimize the digital estate across multiple brands. Generate reports on connectivity, user engagement, and analytics. Technology Service Management Diagnose and resolve technical faults across hardware and software. Liaise with partners and vendors to ensure service continuity. Conduct on-site visits for troubleshooting and maintenance. … Manage hardware/software upkeep and lifecycle. Create and oversee Statements of Work (SOW) and maintenance agreements. Key Skills and Experience Strong project management and organizational skills from a retail design background or similar Experience with CMS platforms and digital content workflows. Technical aptitude in fault diagnosis and service coordination. Excellent communication and stakeholder management abilities. Ability More ❯

support to the rest of the Technology department along with input to project activities. Acting as a subject matter expert for specific areas of technology, including incident and problem management, proactive maintenance activities and implementation of new technologies. Key Responsibilities Ensure that all requests for support are dealt with according to agreed procedures using software, tools, and techniques to … investigate and diagnose incidents and problems. Monitor performance, undertake capacity management, and create reports, working with users, other staff, and suppliers as appropriate. Liaise with and co-ordinate activities with 3rd party vendors who are in turn providing support and enhancement services. Develop detailed plans for project activities and assure the quality of technical delivery from 3rd party vendors … Work closely with IT colleagues (service desk, other third line teams, and project managers) and a variety of stakeholders to ensure required outcomes are achieved. Take ownership of specific activities, as directed by the Server & Storage Engineering Lead, including technical delivery, improvement initiatives, Incident and Problem investigation, and root cause analysis This role is positioned at CUK09 level within More ❯

a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned … to deliver greater value to our customers and create new opportunities for our people. As a Vertiv UPS Customer Service Engineer, you will be primarily responsible for startups, planned maintenance, and emergency repairs of UPS, Emergency Lighting, battery systems, power distribution (STS), and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with … our customers, sales teams, distributors, and others that fall within your area of expertise, whist maintaining active and open dialogue with the wider Vertiv service management team. What kind of work will you be doing? Planned routine maintenance of UPS and associated battery systems. System commissioning, startup, load bank and site acceptance testing. Remedial work tasks either as More ❯