5 of 5 ITSM Jobs in Staffordshire

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯

software use in Windows environments. Analytical problem-solver with the ability to manage and prioritise your own workload. Experience of supporting software in a regulated environment. Familiarity with IT Service Management frameworks (e.g. ITIL) and SQL Server is advantageous. Previous exposure to middleware and/or LIS systems would be a plus. What you’ll bring A results-oriented, customer More ❯

IT Service Management Analyst Leek Wootton Permanent Contract Full Time Salary (£41,907.00 - £47,712.00) The closing date for this post is 12 noon on 16th September Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to the IT Service Management (ITSM) Analyst supports the delivery of stable, secure, and … by facilitating workshops or check-ins with technical teams to reinforce ITIL policies, identify blockers, and build accountability for process alignment. Monitor governance metrics and process health indicators via ITSM tool dashboards, flagging deviations from expected behaviour (e.g. unauthorized changes, incomplete incidents) and initiating corrective measures. Support readiness for internal audits and compliance reviews by maintaining transparent records, evidence trails … undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required Knowledge: Digital Services (Level 4) professional qualification ITIL foundation certificate in IT Service Management, or similar Significant working knowledge of relevant Digital Services technologies, their use and application Excellent all-round Digital Services knowledge, including proficiency in the use of e.g. Microsoft packages More ❯

support coverage Complete training objectives and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 JBRP1_UKTJ More ❯