26 to 34 of 34 QA Jobs in Staffordshire

Support digital and workforce teams to optimise contact handling and promote self-service enablement. - Amalgamate data sources to form a holistic view across customer contact journeys. - Work closely with QA, WFM, Digital and BI teams to align metrics and drive continuous improvements. - Drive performance insight via Zendesk CRM and feed into business recommendations. Skills & Experience Essential: - Experience managing contact centre … analytics in large-scale operations (1000+ agents). - Proficiency in SQL and/or Excel; some exposure to R or Python ideal. - Comfortable working cross-functionally across QA, WFM, BI and Tech teams. - Excellent data validation and interpretation skills. Desirable: - Experience with Zendesk or other CRM platforms. - Background in consumer services, telco, betting, or utilities. - Data visualisation with Power BI More ❯

Access to employee events, conferences, and networking opportunities. Mental health support via trained mental health first aiders. Cycle to Work scheme and free Tastecard membership. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn More ❯

of Responsibility (KARs) : Overall responsible for managing & leading all secondary engineering activities from project start till the As-Built stage with strict adherence to Project Specifications & Linxon standards including QA/QC, HSSE & Integrity. Instruct, supervise & coordinate with other engineering team within Linxon (local & remote), internal & external partners, sub-suppliers, secondary engineers & civil engineers. Review of P&C design packages More ❯

/DCS platforms. Create and review functional and detailed design specifications, ensuring compliance with industry standards. Lead small projects or sub-teams, performing internal and customer acceptance testing. Drive quality assurance and ensure effective delivery across the full project lifecycle. Skills Required: At least 5 years' experience in PLC systems such as Siemens PCS7, Rockwell ControlLogix, or Schneider EcoStruxure, and … platforms like WinCC or Zenon. Proficiency in IEC61131 languages, including ladder, function block, and structured text. Strong background in preparing design documentation and test plans, and delivering systems to QA standards. Willingness to travel, with a full UK driving license, and capable of site-based commissioning work. Benefits: Competitive salary (enquire for details) 25 days holiday (bank holidays on top More ❯

individuals with LD. Key Responsibilities: Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations. Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement. Staff Leadership and More ❯

approach for the full end to end implementation of multiple campaign types. Working with internal teams to manage finance queries and PO tracking and ensuring that the use of QA technology is mandated to mitigate errors. PCAs - Showcasing campaign performance across leading DSPs such as DV360, The Trade Desk & Amazon by providing in depth analysis that demonstrates results and key More ❯

Network infrastructure Define system architectures, hardware specs, and network topologies for project delivery Lead on documentation including FDS, SDS and test specs Conduct FATs (internal and customer), reviews, and QA processes Act as a subject matter expert during pre-sales, project delivery, and stakeholder engagement Work closely with internal cyber teams to ensure systems are secure by design Key Requirements More ❯

the highest level of professional leadership, motivation and direction to a teamensuring that effective professional practice and supervision is delivered throughout the teamidentifying and embed service improvements through audits, quality assurance, identifying training, benchmarking and the interpretation and dissemination of legislationparticipatingand work in partnership through relevant boards, e.g. LSCB, Children's continuing care, partnership committees, locality arrangements and other meetings More ❯

data is used to drive decision-making and improve performance. Managing a team of 3 analysts, you'll work closely with stakeholders across Operations, Workforce Management, Digital, Tech, and QA to ensure the right metrics are being tracked, data is accurate, and insights are driving tangible improvements. The contact centre is significant in scale, with over 2,000 agents and More ❯