7 of 7 Service Management Jobs in Staffordshire

Engineering Manager, you will lead our engineering teams to ensure the secure and stable deployment and management of live services across our enterprise. Full-time We are seeking an experienced individual with a deep understanding of IT operations and infrastructure to provide strategic direction, foster a culture of accountability … requirements with the delivery of operational improvements and transformation initiatives. You will be accountable for increasing the ITIL maturity of the department, embedding consistent service management practices, and driving measurable improvements in service reliability, change, and continual improvement. A key focus of the role is the development ...

visa sponsorship. If it is identified that you require sponsorship to undertake this role, your application may be withdrawn. Staffordshire and Shropshire Health Informatics Service (S&SHIS) is a shared service hosted by Midlands Partnership University NHS Foundation Trust. We provide a comprehensive portfolio of digital … services to NHS organisations across the Staffordshire and Shropshire health economy. We are seeking an enthusiastic and customer-focused individual to join our Service Delivery Team based at Lawton House, Trentham. As a Service Delivery Technician, you will play a key role in supporting healthcare services by providing ...

obsolete infrastructure on the platform.Work with other teams to diagnose complex issues.Action life cycle events based on the infrastructure roadmap following the change management process.Creating and maintaining accurate records of Infrastructure services and assets, including documentation.Implementation of technical solutions to meet specification and changes contributing to service improvement … systems management.Participation in Service Transition process and activities.Working within a team or independently to create and implement technical changes.Identifying service inadequacies and contributing to the Customer Service Improvement Plan.Maintaining understanding of current and emerging infrastructure technologies.Working closely with CSOC in the event of received intelligence or Cyber ...

tool utilisation metrics, identifying specific opportunities to improve the Digital Employee Experience and streamline workflows. Act as the local liaison with the Group Service Delivery and product teams regarding the onboarding, alignment, and evaluation of new productivity or collaboration tools Lead Change Management processes relating to workspace software … formal authority across business units. Desirable Relevant qualification in Information Technology, Business Administration, or a related field; OR proven experience in software asset lifecycle management, digital workplace engineering, or a similar enterprise-level role(s). Awareness and certification of ITIL Service Management principles Demonstrable experience navigating ...

Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity … customer satisfaction. As a 2nd Line IT Support Technician your role will include: · Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions. · Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required. · Install ...

with a state of the art ICT infrastructure. The role involves learning to provide 1st Line hardware and software support, call logging services, asset management, general ICT administration (under supervision), and other ICT services. Key Responsibilities Deliver first line technical support, troubleshooting, and remote monitoring services to customers … schools. Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers. Monitor support queues, escalate issues where required, and manage asset and change control activities. Support project work and assist ...

compliance standards. Duties and Responsibilities: Design & planning Design and develop technical specifications for new IT services. Outline and document operational tasks required for IT service management. Define monitoring and reporting requirements for performance reviews. Installation & maintenance Install and connect hardware to the network, including servers, PCs, printers, and plotters … verify their functionality. Install new or updated of system management and infrastructure-related applications. Perform routine and complex backups to ensure data integrity and system recoverability. Install and troubleshoot network software, managing switches, routers, VLANs, and firewalls. Support & troubleshooting Maintain accurate information about applications, including settings, versions, users, issues ...