3 of 3 ITIL Jobs in Suffolk

network access). * Perform routine checks and basic system maintenance tasks. * Assist with cyber security monitoring and remediation tasks. Process & Continuous Improvement * Follow ITIL-aligned processes for Incident, Request, and Problem Management. * Contribute to the creation and maintenance of knowledge base articles. * Identify recurring issues and highlight trends to support … manage workload and prioritise effectively. Desirable * Exposure to Active Directory/Microsoft Entra. * Experience with ticketing tools (Zendesk, ServiceNow, Jira, etc.). * Understanding of ITIL principles and service management processes. * Basic networking knowledge (DNS, DHCP, VPN). * Experience supporting SaaS applications. Behaviours & Attributes * Customer-focused with a proactive ...

equivalent experience of management *Master's Degree level or equivalent in Computer Science qualification or equivalent experience of working at a strategic level *ITIL v4 Certification or equivalent experience *Evidence of Continual Professional Development in relevant field of study Desirable *MSP/PRINCE 2 Practitioner *Information Risk Management qualification *Relevant … within the healthcare sector. *Evidence of strong staff management experience *Evidence of leading complex programme and project management initiatives *Experience of designing and implementing ITIL processes *Significant evidence of successfully managing Service Level Agreements *Evidence of efficiently managing multiple sub-contract arrangements, including associated suppliers *Relevant extensive senior experience ...

customer service and ensuring customer effort is minimised. Successfully managing and delivering projects through project planning, work assignment and stakeholder communication. Applying principles of ITIL Service Management through day-to-day application of applicable ITIL practice such as Incident, Problem, Service Request Management. Support customers by providing communications management … other duties as required by the IT Service Support Manager. Qualifications IT related Degree or equivalent. CompTIA A+, Network+, Security + or equivalent. ITIL Foundation. Leadership or management training or certification. Experience/Knowledge Managing others to complete a goal whilst enabling success. Experience coaching, mentoring, knowledge sharing or shadowing. ...