2 of 2 ITIL Jobs in Suffolk

role. Person Specification Education & Qualification Essential NVQ3 or A-Level Education or equivalent experience Willingness to work towards further IT qualifications (ITIL, MCP CompTIA) Desirable Microsoft Professional Qualification (MCP, MCSA or Similar) Professional Membership (e.g. BCS) Additional Professional Qualification (e.g. Citrix, Cisco, VMware etc) ITIL Foundation Experience & Knowledge Essential Basic … Word Experience in Customer Service Desirable Experience managing customer expectations and service deadline Experience working within an ICT environment that operates under the ITIL Service Management framework. Skills & Abilities Essential Excellent communication skills in particular verbal on the telephone and face to face. Good interpersonal skills and the ability ...

/BI, and transformation programmes Experience managing budgets, suppliers, and large teams Solid understanding of IT governance, cyber security, and service management frameworks (e.g. ITIL) Experience delivering technology strategy and organisational change Strong stakeholder management and ability to communicate complex technical concepts clearly Experience operating in complex, multi-stakeholder environments … Relevant certifications (e.g. ITIL, PRINCE2, MSP) advantageous This is a high-impact leadership role suited to someone who can combine strategic vision with operational delivery, playing a key role in shaping and evolving the organisation's technology landscape. ...